Invitation Kits Direct
West Concord,#2REBUTTAL Owner of company
Tue, September 09, 2008
Another confirmation email was sent to this customer with a cancellation/out of stock notice highlighted in red and bolded explaining that this item was currently out of stock, the order cancelled, and her credit card would not be charged. With the exception of customers paying through paypal, we do not process payments for orders until the order has shipped out. This is a small business, and we are working on putting new programs in place to provide better customer service, as we know this area is lacking. While it is true that when a customer calls, they may have to leave a voicemail, we now have a new customer contact program to respond to customer questions, etc. more efficiently. This is a legitimate business. We have had thousands of happy customers throughout the years, however, unfortunately, currently our sales volume has exceeded our capacity to provide excellent customer service.