lisa
independenc,#2General Comment
Sat, December 26, 2009
I have personal experience with JARED the Galleria of Jewelry and if you did indeed get your inspections done you WOULD and SHOULD have proof that you did get them done...Everytime I have had them done I have gotten proof of it...I live in the metro area aswell...And even if you didn't get proof it WOULD be in their system. I know from personal experience that if a diamond or gemstone were to fall out, that IF you got your inspections done you WOULD have gotten it replaced.
Good luck to you and I hope in the future you make sure you get PROOF of your inspections.
John
Memphis,#3Consumer Suggestion
Sun, December 06, 2009
I'm not surprised about the poor quality service and the warranty scam. They're in serious financial straits nationwide. The current recession is killing jewelry companies. I recommend you get a suit filed in small claims court quickly. Jareds position is weak at best. They'll have to explain why they don't issue receipts for all services including inspections. I doubt any judge will buy the excuse that they can't find the records in the computer. Written receipts protect the customer and the business from false claims.
I'm sure if you run a local ad you can get a hold of former Jared employees who would be glad to testify on your behalf.