Happy Camper
Plymouth,#2Consumer Comment
Thu, December 24, 2009
I also am a victim of Jayco. Have a 2006 19H Jayfeather with the same exact problem with roof leaking around the A/C. Jayco responded to me with the same information about not checking the bolts around the A/C on a regular basis.....must be a company standard response. Jayco seems to not stand behind their products and care about customer satisfaction. Did I mention that the customer service warranty claims department has been less than helpful and friendly?? Never heard of a 3-year old travel trailer having a roof leak.
Johnnie C
Goshen,#3Consumer Suggestion
Sun, May 10, 2009
I wanted to comment on this situation. I own an RV and I have sold them. First off, an RV is not an ivestment. An investment is something that gains value over a period of time. An RV loses value, it does not gain value. It is very difficult for a sales person to cover every detail that comes with owning an RV, after all it is a house on wheels. A good sales person will cover the major items and some of the smaller ones, but should refer you to read the ENTIRE owner's manual. Even if they don't, you should always read the owner's manual. I have a Jayco and have read the owner's manual from cover to cover. I have also read my cars owner's manual and most of the manuals for my home appliances. It's something you should do. Anyway, it clearly states in the Jayco owner's manual that you should visually inspect all the seals on your RV every 6 months and re-seal all seals every year. It's just like changing the oil in your car. It also says that tightening of A/C bolts is the owner's responsibility as bolts do loosen over time. It seems that you are blaming everyone else except yourself for your roof leak when the leak stemmed from not keeping your A/C bolts tight. Your warranty was also expired so why is it Jayco's responsibility? You purchased the RV knowing that it had a 2 year warranty and not a lifetime warranty. It seems that Jayco is offering some help because they feel bad for you and would like to offer you a helping had. That's rare these days. I think you should be questioning why your insurance company is not covering this. Why pay for insurance if they are not doing what you pay them for? What reason did they give you for not covering this?