Complaint Review: JB Windows Replacement - Palm Springs California

I want to address the installation scheduling with this customer.When the contract was singed there was no limitation for doing the job during normal business hours, Monday - Friday. At no time did I say I would not work on a Saturday but it was one particular Saturday I was not available. I was able to schedule the following Saturday which the customer seemed very satisfied with.

When the job was completed, I did a thorough walk threw with the other party who also lived at the property and was involved in 100% of the project including having paid 1/2 manufacturing deposit and balance due completed and was on site the entire time of installation. Items addressed during the walk threw were as follows: - The garage window was in an unfinished garage and according to the gentlemen he would be taking care of trimming it when he finished garage at his convenience.

As far as the " wrong size window : - the size was correct, there was however , existing damage to the jam and sill due to age. The window was trimmed out to the satisfaction of both parties during the walk threw. The only issue brought to my attention was the garage window which had been addressed and was installed, seal and weatherproofed as required. A week later Sara contacted me via text which was the time she ever tried to contact us  regarding the garage window trim and I explained the situation once again.

The other complaints listed above are new, unwarranted and not discussed nor were they brought to my attention. Let me say that it is tiresome and petty for the complainant to constantly refer to me as a nightmare and as dishonest. There is a reason JB Windows has NOT ONE complaint against it anywhere after selling to hundreds of satisfied customers through out Southern California over the years.  

I want to address the installation scheduling with this customer. when the contract was signed there was no limitation for doing the job during normal business hours, Monday -  Friday. At no time did I say I would not work on a Saturday but it was one particular Saturday that I was not available. I was able to schedule the following Saturday which the customer seemed very satisfied with.

When the job was complete, I did a thorough walk thru with the other party who also lived at the property and was involved in 100% of the project including having paid  1/2 manufacturing deposit and balance due when completed and was on site the entire time of installation. Items addressed during the walk thru were as followed: The garage window was in an unfinished garage and according to the gentlemen he would be taking care of trimming it when he finished the garage at his convenience.

As far as the " wrong window size" - the size was correct, there was however , existing damage to the jam and sill due to age. The window was trimmed out to the satisfaction of both parties during the final walk thru. The only issue brought to my attention was the garage window which had been addressed and was installed, sealed and weatherproofed as required.

A week after Sara contacted me via text, which was the only way she tried to communicate regarding the garage window trim I explained the situation once again. Let me just say that it is tiresome and petty for the complainant to constantly refer to me as a nightmare and as dishonest. There is a reason JB Windows has not one complaint against it anywhere after selling to hundreds of satisfied customers throughout Southern California over the years.