- Report: #838476
Complaint Review: jc penney - Internet
Reported By:
kathy -
moon twp., Pennsylvania, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
jc penney
Internet, United States of America
Phone:
1-800-322-1189
Web:
www.jcpenney.com
Categories:
Business Rating:
(0)
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jc penney selling me Stafford 4 big man's "wrinkle-free performance" shirts which all need ironing - this is false advertising Internet
After ordering and receiving the 4 Stafford Big Mans' dress shirts (one was on back order)mid January, washing them and drying them as recommended, I found them all in real need of ironing. On January 24, 2012, I emailed them re. my dissatisfaction of them. (The order # is 2012-0145-1070-4466)
I have a copy of the emails, this last one included. On January 26th, I received a follow-up email re. the above and they never mentioned anything about the false advertising but that they now have a new return policy and that I could return them even if they had been washed. I again emailed them to explain that I was responding to their false advertising and wanted them to not just have a new return policy but that they should fix the problem. Again they responded with their "automatic response" and that was it. Once again, I emailed them re. what I had previously said and received an email on Feb.8th from Stephane Voss, Customer Service Rep.,Corporate Customer Services. Her beginning sentence was"we received an email from you;however we are not sure what you are asking." I called the toll-free jc penney no.(1-800-322-1189) and found out that I needed to call a non toll-free no. in order to talk with Ms. Voss(972-431-8200). I called her since emails weren't working and basically she said that I should return them. That is the basis of the complaint.
I have a copy of the emails, this last one included. On January 26th, I received a follow-up email re. the above and they never mentioned anything about the false advertising but that they now have a new return policy and that I could return them even if they had been washed. I again emailed them to explain that I was responding to their false advertising and wanted them to not just have a new return policy but that they should fix the problem. Again they responded with their "automatic response" and that was it. Once again, I emailed them re. what I had previously said and received an email on Feb.8th from Stephane Voss, Customer Service Rep.,Corporate Customer Services. Her beginning sentence was"we received an email from you;however we are not sure what you are asking." I called the toll-free jc penney no.(1-800-322-1189) and found out that I needed to call a non toll-free no. in order to talk with Ms. Voss(972-431-8200). I called her since emails weren't working and basically she said that I should return them. That is the basis of the complaint.
1 Updates & Rebuttals
Susan
USAWhat?
#2General Comment
Tue, February 14, 2012
What are you asking them to do?
They told you that you can return the shirts without even asking how you laundered them. Is the refund not enough?
