Meredith
Arlington,#2UPDATE Employee
Thu, August 28, 2008
Hi this is Meredith, It didnt happen quite like "Jenni" said. We did look for an hour on sunday for her glasses and she finally chose 2 different pair. but then after hearing the totals she decided on the less expensive pair. When they came in she insisted she chose the other one. The one with the teddy Bear on it. We dont carry one like that but the rest of the staff and I finally figured out which one she was talking about and WE did let her do a frame restyle as a courtesy to her and only charged her the difference in the frame cost, which is only fair. When her glasses came in we called her to let her know that they were in just like we do with EVERY pair that comes in. She came in to pick them up and I was actually off work. I got 4 calls that night while I was at home with my family helping my kids with homework as though I could find them from home. But I didnt get angry. I just kept suggesting other places for my co-worker to look. He never found them so he ordered her ANOTHER pair that cost 50.00 more than the ones she ordered and didnt charge her anything for them to compensate for the inconvenience. But understandably we needed to keep looking for her missing glasses. I even told her on saturday when she called that the lastest it would be would be monday. That yes we were checking everywhere for them and I did ask her if her cousin maybe picked them up for her since she did pick up her contacts for her. Which is a reasonable question.She decided she didnt want to wait until monday and came in that very afternoon and refunded. We did require her bank statement but all her money was refunded by monday so it isnt like she had to wait an unreasonable amount of time. I gave up my free time to help, and we all went out of our way to help her and this is how she repays it.
Peter
Pony,#3Consumer Comment
Mon, August 18, 2008
You admit to not having the means to pay for your glasses at the time that you selected them. You had to leave and go home to retrieve your "cc number." In other words, you did not complete the sale, the glasses did not belong to you at that point. Someone with the means to pay for them likely came around and purchased them before you came back to complete the sale. At any rate, get over it. Go somewhere else to buy your glasses, and this time bring MONEY with you in case you find a pair you like.
Peter
Pony,#4Consumer Comment
Mon, August 18, 2008
You admit to not having the means to pay for your glasses at the time that you selected them. You had to leave and go home to retrieve your "cc number." In other words, you did not complete the sale, the glasses did not belong to you at that point. Someone with the means to pay for them likely came around and purchased them before you came back to complete the sale. At any rate, get over it. Go somewhere else to buy your glasses, and this time bring MONEY with you in case you find a pair you like.
Peter
Pony,#5Consumer Comment
Mon, August 18, 2008
You admit to not having the means to pay for your glasses at the time that you selected them. You had to leave and go home to retrieve your "cc number." In other words, you did not complete the sale, the glasses did not belong to you at that point. Someone with the means to pay for them likely came around and purchased them before you came back to complete the sale. At any rate, get over it. Go somewhere else to buy your glasses, and this time bring MONEY with you in case you find a pair you like.
Peter
Pony,#6Consumer Comment
Mon, August 18, 2008
You admit to not having the means to pay for your glasses at the time that you selected them. You had to leave and go home to retrieve your "cc number." In other words, you did not complete the sale, the glasses did not belong to you at that point. Someone with the means to pay for them likely came around and purchased them before you came back to complete the sale. At any rate, get over it. Go somewhere else to buy your glasses, and this time bring MONEY with you in case you find a pair you like.