- Report: #902365
Complaint Review: Jerome's Furniture - Chula Vista California
Reported By:
IBTREY -
Imperial Beach, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Jerome's Furniture
Chula Vista, Ca Chula Vista, California, United States of America
Phone:
Web:
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Jerome's Furniture Matress Mold Chula Vista, California
*UPDATE Employee: Order information needed
*Author of original report: Information
*Author of original report: Jerome's Furniture Honored there commitment
*Author of original report: Jerome's Furniture Honored there Warranty
*Consumer Suggestion: incentive
*UPDATE Employee: Response to Incentive
*Author of original report: Warranty
We discovered mold on the underside of the bed, and after doing research we discovered this has happened to other people as well!! We just wanted them to honor our warranty and give us a new mattress, but Jerome s said the warranty is broken because of a stain " That's not a stain, It's MOLD!! They have not heard the last of me! To Be Continued!!
7 Updates & Rebuttals
IBTREY
United States of AmericaWarranty
#2Author of original report
Thu, June 28, 2012
Hey Mike,
Kristi is right, after bringing my concerns to the manufacture it was determined to be a warranty issue. I slept like a baby on my new bed last night!! Also if I could remove this entire post I gladly would!!
THANKS JEROMES FURNITURE!!!
Jerome''s Furniture
San Diego,California,
United States of America
Response to Incentive
#3UPDATE Employee
Thu, June 28, 2012
Hi Mike from Lakeside, CA,
Great question! If it's a warranty issue and the product is defective as was the case with this customer then Jerome's will absolutely stand behind our products. Our goal is to provide ALL our customers with excellent service.
Thank you for asking!
Take Care,
Kristi Hilliard
Jerome's Furniture
Social Media Manager
866.633.4094
www.jeromes.com
Mike
LAKESIDE,California,
U.S.A.
incentive
#4Consumer Suggestion
Wed, June 27, 2012
So, did they make good after you made the report?
if you did not make the ripoff report, would they just have told you to buzz off?
IBTREY
United States of AmericaJerome's Furniture Honored there Warranty
#5Author of original report
Tue, June 26, 2012
I am very pleased with Jeromes, They upheld there warranty and as soon as I figure out how to remove this complaint I will. Special Thanks To Kristi
IBTREY
United States of AmericaJerome's Furniture Honored there commitment
#6Author of original report
Tue, June 26, 2012
I want to thank Jerome's for Honoring there commitment and replacing my mattress! AS SOON AS I FIGURE OUT HOW TO REMOVE THIS REPORT I WILL DO SO!!! Special thanks to Kristi!!
IBTREY
United States of AmericaInformation
#7Author of original report
Mon, June 25, 2012
David Roman 866-633-4094 is the person familiar with our case.
I just want Jeromes to do the right thing!!
Jerome''s Furniture
San Diego,California,
United States of America
Order information needed
#8UPDATE Employee
Mon, June 25, 2012
IBTREY - I'm sorry to hear about the problem with your mattress. Please email me with your order ID or the phone number on your order so I can research this and see what we can do to help.
Thank you,
Kristi Hilliard
Jerome's Furniture
[email protected]
