- Report: #294293
Complaint Review: Jesse Willms Or Wu-Yi Tea (WuYiSource) - Nicosia Cyprus
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Jesse Willms Or Wu-Yi Tea (WuYiSource)
Vasilissis Freiderikis, 33, 1st Floor Nicosia, P.L. 1066 Cyprus, Cyprus
Phone:
877-417-4141
Web:
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Jesse Willms Founder Of Wu-Yi Tea (WuYiSource) Within one hour of ordering, I canceled my order FOUR times. Yet you charged my credit card SIX days later. Addresses In Canada, Cyprus And Las Vegas When I contacted one office, they said to contact the other office!
I cancelled my order FOUR times, yet you charged my credit card account SIX days later. It was UNAUTHORIZED, therefore FRAUDULENT and ILLEGAL,
To: Jesse Willms, President & Founder of Wu-Yi Tea:
c.c.: [email protected]
I called your customer service number on Dec. 17, 2007 almost one hour after placing an order and talked with a Veronica. I told her that I was canceling my order #292575. Veronica confirmed her understanding that I was canceling said order and told me that she would be sending me an email confirming my cancellation. Her confirmation email never came.
The next day (12/18/07 @ 10:13 a.m.) I called your customer service number again and spoke with Maria and George. Both persons confirmed their understanding and accepted my cancellation. They both assured me that my account would not be charged and no merchandise will be sent to me.
Just to be sure, I emailed you my letter of Dec 18, 2007 listing 13 reasons why I decided to NOT do any business with you Wu-Yi Source. A copy of my email to you was also sent to Washington Mutual, my credit card issuer. I have documented the above correspondence.
Despite two written cancellations and two phone calls cancelling my order, you charged my credit card account. Then I received two (2) email from you telling me that you have refunded the $6.95 charge; one from a Mike Stef dated Tue, 12/18/07 @ 5:14 p.m., and the other from a Nathan (no last name) dated Thu 12/20/07 @ 10:40 a.m. You did release that hold against my account on 12/21/07.
However, to my total disbelief, you AGAIN debited (not just a hold) my credit card account today (12/24/07) for $6.95 plus a Foreign Transaction Fee of $0.06! After informing you FOUR separate times that I was canceling my order, which part of my cancellation did you not understand, Jesse? What you did was highly unethical and ILLEGAL.
I am therefore filing an official complaint against you and your company for fraud, misrepresentation, Bait and Switch and unauthorized charge to my credit card. I am sending my complaint to the following entities:
Washington Mutual
Federal Trade Commission, Washington, DC
The Attorney General of Texas
The Attorney General of Nevada
Better Business Bureau of Greater Dallas
badbusinessbureau.com
www.ripoffreport.com
I demand that you refund the unauthorized charge immediately upon receipt of this demand.
Finally, DO NOT DEBIT MY ACCOUNT ANY MORE as I WILL NO LONGER BUY ANYTHING FROM YOU, JESSE WILLMS. AND DO NOT SEND ME ANY UNORDERED MERCHANDISE. IF YOU SEND ANYTHING, IT WILL BE TREATED AS JUNK MAIL AND DISCARDED.
Paul
Richardson, Texas
U.S.A.
To: Jesse Willms, President & Founder of Wu-Yi Tea:
c.c.: [email protected]
I called your customer service number on Dec. 17, 2007 almost one hour after placing an order and talked with a Veronica. I told her that I was canceling my order #292575. Veronica confirmed her understanding that I was canceling said order and told me that she would be sending me an email confirming my cancellation. Her confirmation email never came.
The next day (12/18/07 @ 10:13 a.m.) I called your customer service number again and spoke with Maria and George. Both persons confirmed their understanding and accepted my cancellation. They both assured me that my account would not be charged and no merchandise will be sent to me.
Just to be sure, I emailed you my letter of Dec 18, 2007 listing 13 reasons why I decided to NOT do any business with you Wu-Yi Source. A copy of my email to you was also sent to Washington Mutual, my credit card issuer. I have documented the above correspondence.
Despite two written cancellations and two phone calls cancelling my order, you charged my credit card account. Then I received two (2) email from you telling me that you have refunded the $6.95 charge; one from a Mike Stef dated Tue, 12/18/07 @ 5:14 p.m., and the other from a Nathan (no last name) dated Thu 12/20/07 @ 10:40 a.m. You did release that hold against my account on 12/21/07.
However, to my total disbelief, you AGAIN debited (not just a hold) my credit card account today (12/24/07) for $6.95 plus a Foreign Transaction Fee of $0.06! After informing you FOUR separate times that I was canceling my order, which part of my cancellation did you not understand, Jesse? What you did was highly unethical and ILLEGAL.
I am therefore filing an official complaint against you and your company for fraud, misrepresentation, Bait and Switch and unauthorized charge to my credit card. I am sending my complaint to the following entities:
Washington Mutual
Federal Trade Commission, Washington, DC
The Attorney General of Texas
The Attorney General of Nevada
Better Business Bureau of Greater Dallas
badbusinessbureau.com
www.ripoffreport.com
I demand that you refund the unauthorized charge immediately upon receipt of this demand.
Finally, DO NOT DEBIT MY ACCOUNT ANY MORE as I WILL NO LONGER BUY ANYTHING FROM YOU, JESSE WILLMS. AND DO NOT SEND ME ANY UNORDERED MERCHANDISE. IF YOU SEND ANYTHING, IT WILL BE TREATED AS JUNK MAIL AND DISCARDED.
Paul
Richardson, Texas
U.S.A.
3 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Wed, August 05, 2009
Hello, First off, I would like to apologize if you have had a negative experience with one of our products. If you have any questions or concerns please email us at [email protected] and ask that the email me forwarded to Mark A. The email will be forwarded to my personal email and I will personally respond and assist you from that point. Here at Just Think Media customer service is one of our top priorities. We are constantly working hard to improve customer service in as many ways as possible. We strive to offer the customer the best support we possibly can. We always respond to all customer emails and complaints in a timely matter. We also offer 3 different ways to contact the company. We offer email support, live phone support, and live chat. All our contact phone numbers are listed below: 866-989-8945 AcaiBurn 866-989-8946 PureCleanse 866-989-8947 ResV 866-989-8949 Wu-Yi 866-989-8950 Google 866-989-8951 Grants 866-989-8952 Credit Report America 866-989-2684 Fraud Protection 866-989-2683 ID Theft 800-989-5907 Comprehensive Weight Loss 866-989-2685 Insider Secrets 866-989-2686 Dazzle White 866-989-8952 Credit Report America 866-989-2690 PureLiftCream All websites have the terms and conditions are listed in more than one place and clearly explain the offer details. The customer actually has to physically check a box stating they have read and agreed to the offer details in order to proceed with placing the order. The offer details are listed above the check box so the customer can clearly see the offer details before clicking Yes, I agree. Just Think Medias products are of the highest quality. All products consist of clinically proven ingredients. We are so confident in all our products that we offer a full 60 DAY MONEY BACK GUARANTEE on all physical products. All we request is that the customer simply return the unused portion within 60 days of being charged and we will offer them a full refund less the shipping charges. Again, I do apologize if you have had a negative experience with our company. If you would like to contact me personally please email us at [email protected] and ask that your email be forwarded to Mark A. I will personally respond to you from there. Thank you, Mark A Just Think Media
Andrew
Garland,Texas,
U.S.A.
Nightmare Continues!
#3Author of original report
Fri, March 14, 2008
After my original filing, I thought it was over and I won't ever hear from these crooks again. Well, I was wrong, wrong, WRONG! The charged my credit card $19.95 on 1/23/08 and again $19.95 on 2/26/08! Would you believe?!?!? With over 70 similar reports, I wish everyone would come here and read just a few of them before they do ANY business with Wu Yi Tea or Jesse Willms! BEWARE, PEOPLE. You'd be sorry!
Andrew
Garland,Texas,
U.S.A.
So far so good, Jesse.
#4Author of original report
Fri, December 28, 2007
Jesse, I am glad you decided to credit my c/c account for what you charged me illegally. That was smart. You have my absolute guarantee that I will NOT be buying anything from you, Wu Yi Source or WuYi Tea in the future. Therefore, be advised that IF you charge my account for anything after today, it will be treated as theft and delt with swiftly. Again, just to be sure, Jesse Willms, do NOT send me anything and DO NOT charge my account again. Paul c.c. Washington Mutual
