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  • Report:  #33789

Complaint Review: Jiffy Lube & Indy Tires - Miami Florida

Reported By:
- INDIANAPOLIS, IN,
Submitted:
Updated:

Jiffy Lube & Indy Tires
Biscayne Bulevard and 83 st Miami, 33138 Florida, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
On 08/14/02 I took my car to have a tune-up. I was charge up to 120.00 dollars they change sparkplugs, oil, etc. The deal is that they gave me a warranty of 3 months and or 3,000 miles. Well, I drove from Florida to Indianapolis 1,400 miles; then I drove another 1,500 on the city. which make it altmost the 3,000 miles. My car is a 1993 Gio Prizm.

Today is 10/29/02 and it needs a tune-up again. Before I even knew the car started to make all type on noises and shake alot, whenever I try to drive it will keep me on the first gear for altmost 5 minutes before it realy runs. I thought it was transmition problems and I had it diagnosted by AAMCO and that wasn't the problem but, I got charge for it. The other place were I took it was Indy Tires and they charge me 330.00 just to have a tune-up done!!

I know that Jiffy Lube warranty their parts to be good but I DON'T THINK SO.. I don't know what to do plus I am a woman and I think that that is their best bait..theifs..Do You think I have a point here? is does not make any sence.

p.s.for those dogs that still our money--- if You are going to charge that money do your work right.

karla

Indiana, Indiana


2 Updates & Rebuttals

EDitor's Response to the above REBUTTAL:

#20

Thu, October 31, 2002

Raymond, Wrong, most mechanics have the wrong idea of what automotive service is. If the mechanic finds a problem and doesn't report it, how does the victim/customer know whether or not it was preexisting? Most reputable shops will provide a complimentary inspection noting the problem which exist and let them know about them immediately and then note them on the receipt. HINT: this also limits liability. ED Magedson [email protected]


Raymond

London,
Ontario,
UNFAIR SPECIFIC BLAME

#3Consumer Comment

Thu, October 31, 2002

Customers today have a wrong opinion about what a tuneup is. Years ago cars were much more basic and needed only plugs wires air filter pcv valves distributor cap points carburator adjustments and set the timing. All the adjustments where made by the mechanic. Today the mechanic must diagnoise the problems as they are noted.

Just because plugs & wires etc. have been serviced does not mean there will not be problems in the electronics or computor which does all the adjustments for air fuel ratios, spark advance, sensor problems etc. By this ladies explaination it sounds like there is a specific problem with her car.

I think it is unfair for her to bad mouth companys without first either finding out what is wrong with her car or expressing what they did wrong. SUPRISE it just might mean poor maintenance has just caught up to her.

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