- Report: #28779
Complaint Review: Jinny's Bridal Center - Huntington Beach California
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Author Not Confirmed
Why?
Jinny's Bridal Center
16089 Goldenwest St Huntington Beach, 92647 California, U.S.A.
Phone:
714-842-6440
Web:
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Jinny's Bridal Center Bridal Gown business that is very unprofessional. Huntington Beach California
We spent $795.80 plus $245.00 alteration fees for a beautiful gown that was given to us in a garment bag wrinkled on a hanger.
The top part of the dress was on the bottom of the bag not hung.
A phone call was made about this to the owner Jinny. Her
calls were screened by an employee who would not let us speak to her. Their reply was that we should take it to a professional cleaner to have it pressed.
We explained that a national chain David's Bridal presents the finished gowns pressed on a form to keep it wrinkle free.
The employee said, "maybe you should have bought your gown
from David's." We protested a bit more. In her next sentence she said, "NEXT time you should go there."
Debbie D
Laguna Niguel, California
The top part of the dress was on the bottom of the bag not hung.
A phone call was made about this to the owner Jinny. Her
calls were screened by an employee who would not let us speak to her. Their reply was that we should take it to a professional cleaner to have it pressed.
We explained that a national chain David's Bridal presents the finished gowns pressed on a form to keep it wrinkle free.
The employee said, "maybe you should have bought your gown
from David's." We protested a bit more. In her next sentence she said, "NEXT time you should go there."
Debbie D
Laguna Niguel, California
1 Updates & Rebuttals
Angie
Huntington Beach,Delaware,
U.S.A.
the truth, please dont judge us by what two brides said
#2UPDATE Employee
Sun, September 05, 2004
I have worked at jinny's bridal for almost a year now, and all of us girls try so hard to make each and every girl happy. Each bride that i work with i build a relationship with because i dont care about the sell, i want to see tears of happiness run down there face because they find the perfect dress. Every other bridal shop makes you have an appointment so each girl can make there extra dollar, but with us you can come in any time and can work with any one of us. Everyone of my brides has left happy, because i do anything and everything for them. I really dont think its fair that people can say such mean things. We put all of our dress on hangers and in bags, we dont have a pressing machine, but we do offer free steaming. We even give a free veil if you purchase a headpiece because we know how expensive weddings can be. Also when our girls are working with brides we do not leave there side through out the entire experience. So please dont judge us by what two brides said almost 3 years ago, because we really do care about our brides. I promise you will have a good experince with us and no one can usually beat our prices.
