Complaint Review: JOE RICHEY - SWAPSELLTRADE - Cornelius Oregon

Thanks for the business and we hope you the best in your endeavors. Happy Holidays and this matter has been settled with a full refund. The rest of the story is my position and you have yours. Sorry we disagree and may your new supplier treat you great Take care Joe Richey

If you look at all these other peoples responses to you I think the public well know who's the truthful one here>>>>>
In response to your rebuttle
Yes, I purchased 50 watches, They were sopose to be New & working & 5 year Warranty. How can you sell something New with 5 year warranty when some of the boxes are damaged or they don't work and there is NO maufacture warranty with them???
To Correct you: The second order I placed from you I had a freight Claim. 5 watches were damaged and you took care of that... So the 3rd order I place when I recieved them I called you right away and informed your people that there was damage again (1) and some were missing the manufactures warranty (10) some were not working (4)and there was 36 with no pads or pieces that hold the watch in the boxes. Why would anyone send these watches back if there was nothing wrong with them to face a $291 charge??? Are you Nuts... I Value what little money I have... To just send them back That makes no sence at all!!!
No one would purchase almost a $1000 worth of watches if you STATED:
50 Paolo Gucci watches For Sale:
Some have warranties... some don't:
Some work... some don't:
Some boxes are Damaged... some are not damaged:
If you return These there is a Huge restocking fee
30% which is $291
Also we charge $7.50 extra in shipping even though it is a FREE shipping : and if you send them back You have to eat the $24.00 it cost you to send them back for shipping.
This would be the correct way to advertise these.
Also as soon as you Told me of your "restocking" fee I told you to send them back and YOU refused said they were already sold...

I have all the emails and not once did you say anything about the restocking fee until you had the watches back... But you were truthful on 1 thing I did spend $2000.... But I well never purchase a thing from you again!!!!!
!!!PEOPLE BEWARE!!!!

If you look at all these other peoples responses to you I think the public well know who's the truthful one here>>>>>
In response to your rebuttle
Yes, I purchased 50 watches, They were sopose to be New & working & 5 year Warranty. How can you sell something New with 5 year warranty when some of the boxes are damaged or they don't work and there is NO maufacture warranty with them???
To Correct you: The second order I placed from you I had a freight Claim. 5 watches were damaged and you took care of that... So the 3rd order I place when I recieved them I called you right away and informed your people that there was damage again (1) and some were missing the manufactures warranty (10) some were not working (4)and there was 36 with no pads or pieces that hold the watch in the boxes. Why would anyone send these watches back if there was nothing wrong with them to face a $291 charge??? Are you Nuts... I Value what little money I have... To just send them back That makes no sence at all!!!
No one would purchase almost a $1000 worth of watches if you STATED:
50 Paolo Gucci watches For Sale:
Some have warranties... some don't:
Some work... some don't:
Some boxes are Damaged... some are not damaged:
If you return These there is a Huge restocking fee
30% which is $291
Also we charge $7.50 extra in shipping even though it is a FREE shipping : and if you send them back You have to eat the $24.00 it cost you to send them back for shipping.
This would be the correct way to advertise these.
Also as soon as you Told me of your "restocking" fee I told you to send them back and YOU refused said they were already sold...

I have all the emails and not once did you say anything about the restocking fee until you had the watches back... But you were truthful on 1 thing I did spend $2000.... But I well never purchase a thing from you again!!!!!
!!!PEOPLE BEWARE!!!!

If you look at all these other peoples responses to you I think the public well know who's the truthful one here>>>>>
In response to your rebuttle
Yes, I purchased 50 watches, They were sopose to be New & working & 5 year Warranty. How can you sell something New with 5 year warranty when some of the boxes are damaged or they don't work and there is NO maufacture warranty with them???
To Correct you: The second order I placed from you I had a freight Claim. 5 watches were damaged and you took care of that... So the 3rd order I place when I recieved them I called you right away and informed your people that there was damage again (1) and some were missing the manufactures warranty (10) some were not working (4)and there was 36 with no pads or pieces that hold the watch in the boxes. Why would anyone send these watches back if there was nothing wrong with them to face a $291 charge??? Are you Nuts... I Value what little money I have... To just send them back That makes no sence at all!!!
No one would purchase almost a $1000 worth of watches if you STATED:
50 Paolo Gucci watches For Sale:
Some have warranties... some don't:
Some work... some don't:
Some boxes are Damaged... some are not damaged:
If you return These there is a Huge restocking fee
30% which is $291
Also we charge $7.50 extra in shipping even though it is a FREE shipping : and if you send them back You have to eat the $24.00 it cost you to send them back for shipping.
This would be the correct way to advertise these.
Also as soon as you Told me of your "restocking" fee I told you to send them back and YOU refused said they were already sold...

I have all the emails and not once did you say anything about the restocking fee until you had the watches back... But you were truthful on 1 thing I did spend $2000.... But I well never purchase a thing from you again!!!!!
!!!PEOPLE BEWARE!!!!

If you look at all these other peoples responses to you I think the public well know who's the truthful one here>>>>>
In response to your rebuttle
Yes, I purchased 50 watches, They were sopose to be New & working & 5 year Warranty. How can you sell something New with 5 year warranty when some of the boxes are damaged or they don't work and there is NO maufacture warranty with them???
To Correct you: The second order I placed from you I had a freight Claim. 5 watches were damaged and you took care of that... So the 3rd order I place when I recieved them I called you right away and informed your people that there was damage again (1) and some were missing the manufactures warranty (10) some were not working (4)and there was 36 with no pads or pieces that hold the watch in the boxes. Why would anyone send these watches back if there was nothing wrong with them to face a $291 charge??? Are you Nuts... I Value what little money I have... To just send them back That makes no sence at all!!!
No one would purchase almost a $1000 worth of watches if you STATED:
50 Paolo Gucci watches For Sale:
Some have warranties... some don't:
Some work... some don't:
Some boxes are Damaged... some are not damaged:
If you return These there is a Huge restocking fee
30% which is $291
Also we charge $7.50 extra in shipping even though it is a FREE shipping : and if you send them back You have to eat the $24.00 it cost you to send them back for shipping.
This would be the correct way to advertise these.
Also as soon as you Told me of your "restocking" fee I told you to send them back and YOU refused said they were already sold...

I have all the emails and not once did you say anything about the restocking fee until you had the watches back... But you were truthful on 1 thing I did spend $2000.... But I well never purchase a thing from you again!!!!!
!!!PEOPLE BEWARE!!!!

The customer who made this complaint is
Tammy Hamberg
1035 S. Newton Ave
Albert Lea,MN 56007 and she ordered

Ordered 50 paulo gucci watches with free shipping and this was her second order and we shipped them safely and securely and then Tammy then wrote to us and claimed they were not to her standards. We explained we would inspect them and if we found any defects we would refund 100% or if she returned then and we found no defects we would refund less 30% which was our normal restocking fee at the time. We got the watches back and found them to be in good condition and refunded less 30% She then pretended to act like she was unaware of any restocking fee and hollered fraud. At the time we did not make people request RMA and sign a letter that they understood our return policy. Well since Tammy found a way to shortcut the system by calling the AG and claiming she didnt know bout the restocking fee we felt it was simple to refund to her monies and change our policies to mke it clear that all returns require a signed agreemnt that the customer is aware of our return policies. Customers are required to request an RMA in writing and sign in agreement to our terms of service as described at
http://swapselltrade.com/return.htm

Tammy as always our terms of service state
All warranty offers are via mfg IF ANY and not from swapselltrade.com ALL PRODUCTS ARE SOLD AS IS, AS PRODUCTS WE CARRY ARE CLOSEOUTS AND ONE TIME DEALS SO THUS NO WARRANTY WILL BE IN EFFECT FROM SWAPSELLTRADE ON ANY GOODS. DUE TO THE NATURE OF THE CLOSEOUT AND SURPLUS MARKET OUR PRODUCT LINE MAY HAVE IMPERFECTIONS OR DINGS AND DENTS. YOU MAY SEE A SLIGHT AMOUNT OF DEFECTS OR DAMAGES BUT WE DO OUR BEST TO KEEP THE LEVEL LESS THEN 10% AND SWAPSELLTRADE DOES NOT REFUND OR WARRANTY ANY DEFECTS OR DAMAGES ON CLOSEOUT LOTS. WE ARE NOT A RETAIL OPERATION. WE SELL CLOSEOUTS AND DISTRESSED MERCHANDISE AND WILL NOT HONOR ANY DEFECT OR DAMAGE CLAIMS AS WE ARE NOT A RETAIL OPERATION AND SELL DISTRESSED, SURPLUS, EXCESS INVENTORY FOR MANY VENDORS ON CONTRACT

There was no ripoff or fraud just because a customer claims they didnt know about our return policy doesnt make us a fraud. Customer awareness goes along ways as well. We do appreciate you have spent over $2000 with us and have made 5 successfull orders and look forward to working with you or any customers in the future.

As always if you need help
Call us 503-844-0504
or email me direct with the subject line
Attention Joe Richey
[email protected]
Happy Holidays Dec 21 2005 Take care

After months and sending letters I GOT MY MONEY BACK from this guy... Please you people who have been RIPPED OFF from Joe Richey contact: [email protected]
I contacted everyone and this man is the only one who helped me out!!!! Please contact him