95630
Folsom,#2Author of original report
Tue, July 26, 2011
I am not saying it's not my fault. it partly is. but like i said I did ask for my keys several times. I am trying to make a point of how they are and to let other people beware so they don't make the same mistake. there are plenty of people on other web sights with simular complaints. All I know I will not be going there again. they are ruthless all they needed to do was give me my keys back so I can take my medication. I was not in the right state of mind. they kept telling me we are almost done. And I belived him. But I wont make the same mistake twice. I know a few people who have bought from them and they told me they will not be going back there again. and yes i here it from my co-workers too, that I should have call the police if they did not want to give my keys back. But they also said the dealer had the responsibility to give me my keys and let me get my medication and then come back later to finish up the deal. what won't they do to make a quick sale. but it will cost them in the long run. I'm going to make sure everyone knows what I went threw.
Roseville Toyota and Scion
Roseville,#3REBUTTAL Owner of company
Tue, July 26, 2011
On behalf of all of us at Roseville Toyota, I would like to apologize for your poor experience dealing with our dealership. I would very much appreciate the chance to further discuss the things you
have mentioned in this review. I can assure you 100% customer service is our number one priority and I would like the chance to show you this value. Please contact me at your convenience.
Regards,
John Roth - Internet Director
[email protected]
Jim
Orlando,#4Consumer Comment
Tue, July 26, 2011
You are the person with diabetes and not the salesman. You know the importance of taking your medication and eating right as an effort to control this terrible disease. You know this and not them.
Having said this, you stated you were at this dealership from 1 PM to 10:30 and without your medication. Since you are the person with diabetes, my question is why did you go along with this BS instead of using your feet and your mouth to look out for you rather than roll over and voluntarily agree to play doormat? Should that salesman have been concerned about your medical needs? Absolutely! But he wasn't and you simply went along with it. You had all the opportunity in the world to tell them firmly, "Look...I need to get home and take my medication. You either get my keys NOW or I call the police!" You can't blame them because you were playing doormat!