Jon's Bridal
Tampa,#2REBUTTAL Owner of company
Mon, June 08, 2009
The sizes of the dress in question should have been size 4 and 6 rather than 6 and 8 as erroneously stated above; ie the sample was a stretched out size 4 and it was recommended that she order a size 6 based on the manufacturer's size chart.
Jon's Bridal
Tampa,#3REBUTTAL Owner of company
Mon, June 08, 2009
We have been in the bridal business since 1994 and this is the first time a complaint has ever been posted against us at Ripoff Reports. We have been voted the Best Bridal Store in Tampa by members at theknot.com for 07, 08, 09. Our reputation for customer service is impeccable and our sign-in book shows that 75% of our customers come from satisfied customer referrals. Unfortunately no business is capable of satisfying 100% of their customers but Jon's Bridal has thrived competing against the big national chains by offering superior products and customer service for all these years. With respect to the Brenda complaint the facts are as follows: 1. The person filing the complaint is the bride's MOTHER. We have never had a complaint from the actual bride. 2. The bride/customer ALEX tried on a damaged size 6 sample that was clearly marked damaged/as is. This sample had been damaged by a previous customer who was too large for the size and had "forced" it on causing the sample size 6 dress to overstretch to the point of opening a seam. 3. Alex wanted to order a new dress from this sample and initially indicated that our sample fit her and she wanted us to order her a size 6. We explained to her that the sample was stretched out and that the manufacturer's size chart showed that her bust size required a size 8. She was offered the opportunity to order the smaller size 6 but we advised against this. We DID advise her that these dresses are NOT custom made but instead are cut to the measurements on the manufacturer's size charts and that some alterations would be required. Alex was also advised that the seamstress on our premises is an independent contractor who only "rents" space with us and that the customer, regardless of our advise assumes full responsibility for the size ordered. Alex was advised of this orally and it is clearly printed on her receipt. There is also a large sign behind the counter that states that the seamstress is "independent" and that customers are free to use any seamstress they desire. 4. Months later when the wedding gown arrived Alex came into the store, tried on the new dress, paid for it and left with her dress. She did NOT voice any complaints at that time. Dress was ordered 9/13/08 and arrived in our store 12/8/08. Customer tried and and paid the balance of the dress off on 1/02/09. Our contract that this customer signed clearly states that all sales are final; that there are no returns or exchanges as is the standard in the entire Bridal Industry. 5. Approximately three months later in March of 09 the customers MOTHER, Brenda called to complain that the dress was too large. She stated she should have ordered the smaller size. She was reminded that she WAS given the opportunity to order any size she wanted and she DID acknowledge this. 6. As previously stated the BRIDE Alex, herself has NEVER voiced a complaint to us. The complaint to us and the complaint filed here was made by the bride's MOTHER, Brenda. In our industry we do see many overbearing, domineering, neurotic mothers who are trying to recapture their youth through their daughters' wedding. I'm not saying that this was the situation here but it does appear this way to us.