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  • Report:  #176293

Complaint Review: Joyce's Ocean Grill - Houston Texas

Reported By:
- Afton, Oklahoma,
Submitted:
Updated:

Joyce's Ocean Grill
Westhimer Houston, Texas, U.S.A.
Web:
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Categories:
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We went to Joyce's Ocean Grill on Valentines Day, on our way to another seafood restaurant we decided that we would stop at the new place. We chose to sit at the bar, even though they had general seating immediately available.

As we sit down a nice bottle of wine was ordered, then an appetizer and a main course. The wine was nice, but was never poured by anyone other myself, and we had to ask for water three times. After an approximate thirty minute wait our main course was brought from the kitchen to the bar tender to be served, he sent the main course back to the kitchen so that the appetizer could be brought to us. Just then my other half said that we should have just gone to the other restaurant. Next was the 20 minute wait for the appetizer to come out, while viewing our main course sitting under the heat lamp. When the appetizer finally arrived, they were not crab cakes, but some type of pancake that had some crab in it. Shortly after our appetizer arrived, our main course was pulled from the heat lamp area and was served to us. I flatly refused to eat a steak at a restaurant like this that was the quality of a buffet or a chow line and had been warmed over for almost 30 minutes. The manager came over and asked if there was any thing else that she could do, I very politely said no thanks because the steak had been over cooked and that we had seen it under the heat lamp, and the hour late was too long to wait again. The manager and staff left the steak in front of me, only offering to get the box so that I could take it home. We the bill was received they didn't even offer to remove the steak that was ordered but never ate, not one bite. We were charged the full $140.00 for dinner and wine. Politely the bill was paid, and we left the establishment.

This is a definite case of your mileage may vary, but we recommend that you be cautious when enter this establishment.

Thank You for Your Time.

Linn

Houston, Texas
U.S.A.


3 Updates & Rebuttals

Joe

Austin,
Texas,
U.S.A.
A Night of SNAFUs...

#2Consumer Comment

Fri, October 13, 2006

Let's see, you went to NEW restaurant --which means they were still trying to find out what works best with the customers at that location, including probably learning the limitations of their equipmentin the kitchen --learning what they can do best --what works, and what doesn't work! And this was on VALENTINE'S DAY, traditionally one of the restaurant industry's busiest days, in Texas, anyway! And you all are from out of town! But apparently, the restaurant you went to gave you great service and the food to go with it! I think the restaurant opened too soon without knowing their kitchen equipment and before the staff had the chance to get learn to work with each other! THERE IS AN ART TO A GOOD RESTAURANT--A LOT OF ART AND LUCK AND CHANCE! This is why that I go to the restaurants that I KNOW that I have had only GOOD experiences in the past! $140 for TWO! THAT is the REAL rip-off! You all came all the way from Oklahoma to be RIPPED-OFF like this by price gougers! I would have written to the owners and expressed my disappointment in the meal -- and referred them to the Rip-Off report. They should have knocked at least 3/4 off your bill for the crap service and semi-inedible food. I don't think I would have ordered a steak in a seafood place, though. That was taking a chance and most of the time when you take chances ordering something else on the menu besides what the restaurant allegedly specializes in.e.g., like ordering a checken-fried steak in a Mexican restaurant or a steak in a seafood restaurant unless it is a surf ( lobster, usually) and turf ( prime rib or an extravagantly expensive cut of beef) item on the menu. A lot of restaurants these days expect you to pour your OWN wine. It is too easy to be accused of slipping something in there like a "roofie" or something like that. I would INSIST on pouring my own if I were you, the way things are today! The name of the place should have warned you! It just doesn't have the cachet to charge that kind of money. $140 for ONE meal for TWO people! You could have got a gourmet meal at one of the finest hotels in Houston for MUCH less! Joyce's Ocean Grill conjures imagry of some gal named Joyce with anchor tattoos and "Mom" tattoos on the biceps, cigarette jammed in mouth ( when not slaving over the deep-fry machine), turning out orders of catfish and fries or fish and chips or Long John Silver's type of fare and NOT in ANY way $140! And beer served in the cans and bottles, ice cold. You are so right, it WAS a rip-off. But the restaurant money people should have realized that it takes a restaurant about two months for a highly professional crew trained in haute cuisine and culinary arts to come together. A bar is for DRINKING ALCOHOLIC BEVERAGES, NOT FOR SERVING HAUTE CUISINE, The bartender is there to serve alcoholic drinks and hustle tips from THEM. At least that is how it was explained to me. At least I know a place to AVOID at all costs and, thanks to your report, SO DO IT!


Giselle

Any City,
North Carolina,
U.S.A.
Stay home and have a nice meal

#3Consumer Comment

Wed, February 15, 2006

Every Valentines Day, everyone and their cousin Joe wants a nice dinner out. Because of the occasion, they want a perfect meal with perfect service. Problem is, EVERYONE wants the same thing. Personally, I have a nice, quiet meal in with a good movie and a bottle of wine. Dinner out? Maybe the next night when things are more peaceful.


Cory

San Antonio,
Texas,
U.S.A.
Worst Night Of The Year

#4Consumer Comment

Wed, February 15, 2006

Going to dinner anyplace on Valentine's day evening is the worst day of the year. Went to an Italian place a couple doors down from me last night. Walk in at 6pm to ask about seatting. The guy says we ONLY have room for TWO more couples. I say my wife will be here in a couple of minutes. Then he asks would I like to "look" at a menu? I say no, I get the same thing every time I come here. He says we're only serving beef or red snapper at $50+ a plate. I said I guess you'll have room for TWO more couples. Now it's the owner place and he can serve and charge what he wants to. But I ain't gonna eat it.

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