- Report: #358806
Complaint Review: J&R Music - Manhattan New York
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J&R Music
1 Park Row Manhattan, 11377 New York, U.S.A.
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J&R Music bad company Manhattan New York
Where i begin
J&R
I need a bluetooth and after a review from customer that bought this product on 7/4 and is was good for a few day but after 15 day that would be 7/18 i experience problem namely the "sleep modes" on my bluetooth it will turn it self on and off and because of it i cant make or receive call now the company emerson that make this product they were a good brand and since they make radio and other electronic they must help me after i got the 1 yrs warranty "wrong" they inform me that call bluetooth warranty are handle by "AIT internation" a 3rd unknown party located in brooklyn,ny so i call them and go transfer to tech support and when this person pickup i could not understand one word of what this person saying " male or female " so i ask for a supervisor the person put me on hold after 25 min disconnected
so i call back and ring ring ring so............since i cant get from emerson so i call j&r cust serv and i explain the whole situation and the told me that in so little word "SOL" so i files a compliant with the nyc bbb after 4 day i call from j&r and i thought they would do the right thing wrong "dead wrong" since i didnt have the package they want to offer me and exchange and i told this lady no this unacceptable and i hang up just furious about the whole situwation and i lied that j&r staff and just to let you know the cellphone section are run by "indian con men and women raghead" and the other staff in this crooked company
Annoymost
annoymost, New York
U.S.A.
J&R
I need a bluetooth and after a review from customer that bought this product on 7/4 and is was good for a few day but after 15 day that would be 7/18 i experience problem namely the "sleep modes" on my bluetooth it will turn it self on and off and because of it i cant make or receive call now the company emerson that make this product they were a good brand and since they make radio and other electronic they must help me after i got the 1 yrs warranty "wrong" they inform me that call bluetooth warranty are handle by "AIT internation" a 3rd unknown party located in brooklyn,ny so i call them and go transfer to tech support and when this person pickup i could not understand one word of what this person saying " male or female " so i ask for a supervisor the person put me on hold after 25 min disconnected
so i call back and ring ring ring so............since i cant get from emerson so i call j&r cust serv and i explain the whole situation and the told me that in so little word "SOL" so i files a compliant with the nyc bbb after 4 day i call from j&r and i thought they would do the right thing wrong "dead wrong" since i didnt have the package they want to offer me and exchange and i told this lady no this unacceptable and i hang up just furious about the whole situwation and i lied that j&r staff and just to let you know the cellphone section are run by "indian con men and women raghead" and the other staff in this crooked company
Annoymost
annoymost, New York
U.S.A.
1 Updates & Rebuttals
Annoymost
Annoymost,New York,
U.S.A.
Updated
#2Author of original report
Thu, October 30, 2008
After a few week of negotiation i was allow to return the item even the customer manager who run the online part approve it so i got in there and guess what there return dept will not accept it so after i show 3 page of e-mail and the person who i spoke to after 25 minutes of waiting "bing" they allow me to return it so i go back down and i told them again and i was allow a return J&R should tell customer that emerson is not the real creator of the bluetooth and other a 3rd party company is only fair
