Complaint Review: Julie Winn - Windsor California

These folks rented from us from Nov 2013 to Nov 2016, 3 years total. They were late 12 times in those 3 years, I have proof as I save envelopes and make copies of all payments received. (Lie #1)

They did have a sewage backup at the in July 2014 and we had a professional company come and snake the lines. They had another backup in December of that same year 2014. The tenant had attempted to contact us late on a Friday night by calling the office line, but never called the emergency line. When I got to the office that following Monday morning, I listened to the messages (all 7 of them) and went straight over to review the issue. She complained that she didn't have the emergency number, but then I showed her that it was on the business card that she had put on the fridge with a magnet, it was there plain as the nose on her face. She then said, "I don't know why I didn't see it, but I see its there. I guess I was just so frantic, I didn't see it". I got them all taken care of, the carpets were not wet, the overflow only made it to the doorway so there was no reason to call anyone on the carpets. Code enforcement contacted me Monday morning and I explained that it was all taken care of, they never mentioned anything to me about the carpet needing replacement. (Lie #2)

The lease clearly states that the property must be in original condition normal wear and tear excepted, no furniture or trash left behind and carpets are to be professionally cleaned upon vacating and keys turned in by noon the day after the lease expires. We did not get the keys until Dec. 9. When we got the unit back, they did not clean the carpets (I had them cleaned 2x before they moved in (I have receipts), they had been smoking in the unit which is a lease violation and all of the new miniblinds we put in right before they moved in, were all yellowed and smelled like cigarettes. We painted the apt before they moved in too and because they smoked inside, we had to wall all the walls before the next tenant could move in. We also had to remove all the register covers, clean prime and paint those because of cigarette smoke. We found a toilet seat was broken and tenant attempted to repair by using bondo. We found the hand sprayer to the kitchen sink had been screwed down to the stainless frame in attempt to hold it down when they broke it. We found they had moved many of the closet rods to a different location and removed 2 shelves, we never did find those so I guess they took them or ruined them. The hall bathtub would not drain. They left a bunch of trash outside by the curb and a lot of broken glass. They claim to have improved the property during their tenancy but it cost almost $1800 to repair or replace items they damaged. (Lie #3)

I nor my husband ever told them we wait until the tenants turn on utilities to do repairs. The utilities were on when we painted and cleaned and did our repairs. As they were reviewing the unit prior to signing, other stuff was noted to be done but we told them to fill out the move in sheet and make a notice of any other items they may have found that we may have missed and we would come back and take care of them. They gave us a note but when maintenance went over to perform the work, there was no power as the tenant had not yet turned them on in their name so we were not able to do anything more until that happened. They offered the use of their generator but my husband refused stating he did not want to be responsible for someone else's equipment. They moved in a few days later and the utilities were on. (Lie #4)

I did not charge them for any (poor) quality work my husband did. Their repairs were of poor quality: the bondo on the toilet seat, the screws in the sprayer handle, etc. (Lie #5)

The owner has requested that we initiate legal action against these folks and their file has been sent to our attorney.

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