EpicNerdFail
Houston,#2Author of original report
Sun, October 14, 2012
I can't remember everything done without looking it up on the paperwork. If memory serves me correctly, I paid about $300 for the work. It was the first time my 2007 Saturn Ion had the brakes serviced, and I specifically asked them about the quality of the pads and shoes they would use, as well as anything else. I know that quality parts are a better investment from the get-go, not just when it comes to cars. They assured me that they were using good quality parts, but according to my friend, the parts he pulled off my car were cheaper than he even knew existed. He had never seen such crap parts before, even when he worked for an auto parts retailer.
Now that my friend lives in town again, he does all the work on my vehicle. I went to Just Brakes because he lived out of state back then. I'm somewhat skeptical of mechanics in general. Not all are dishonest, bust some don't know what they are talking about. Others do try to take advantage of a person's lack of automotive knowledge. I trust my friend and his numerous certifications. My car has never been in better condition since I trusted it to him.
When I mention my experience with Just Brakes to someone who has not heard it, I usually hear a similar response from them, whether it was their experience, or that of someone they know. I'm not the only one who regretfully trusted them, but I did try to ask questions and set parameters about what I wanted so I wouldn't have problems later. Didn't do me much good since they seemed to know less about brake jobs than me.
SUCKA!
Somewhere,#3Consumer Comment
Sun, October 14, 2012
How much did you pay the first time you went in, and what all did they replace? What kind of vehicle do you have? If you paid a discounted price for a discounted quality brake pad, that can cause noise and premature wearing, you got what you paid for.
The only way I could see worn shocks causing premature wear to the brake pad lining is if you are a consistent hard-braker. If you are not hard on your brakes, then the shocks may not be affecting the brake pads.
Pulling the air filter out during a brake inspection and forgetting to put it back in is inexcusable. Inattention to detail is inexcusable. Not that an air filter would every kill anyone, but inatettion to detail does kill people.
Dateline NBC did an investigation on their $99.98 advertised 4-wheel friction job. There is a 3-pt video on youtube about it. I really think you would take interest in the Dateline NBC video, since it seems to be tailored to those who know nothing about auto mechanics. http://www.youtube.com/watch?v=5k_HaCs5HS8
I have to say I disagree with the reporters of the Dateline investigation in one area: The gentlemen who explained to the customer about possibly dissatisfaction with the cheap brake job were absolutely correct. $99 for both axles is meant to drive customers in, or meant for those who understand who the braking system works. They understand it's a quick fix which will create large amounts of brake dust, noise, and the pads will quickly wear down. Sell that to a customer who knows nothing about the braking system, there will be nothing but complaints.
In the end, if your buddy cant do any future work for you, research other automotive repair facilities online prior to trusting them with your vehicle.