EthanA
San Francisco,#2UPDATE Employee
Thu, January 05, 2012
Hi Annie,
My name is Ethan and I JA's customer service supervisor. Your Rip-off Report complaint has been forwarded to my attention. I am terribly sorry to hear that you've had trouble getting a refund. We do have an unconditional 30 day satisfaction guarantee, and issue refunds to anyone who asks for their money back within 30 days of asking their question. We also maintain an A+ rating with the BBB because we resolve all complaints satisfactorily.
It sounds to me that the reason your refund hasn't gone back to your card is either due to an error with our payment processor or with your bank. I'd be happy to resolve this for you personally. You can call us at 888-587-8220 or 650-385-2899 if you are outside of the USA and ask for me. I look forward to hearing from you.
Regards,
Ethan
Customer Service Supervisor, JA