- Report: #698134
Complaint Review: JustAnswer - San Francisco California
Reported By:
rpv guy -
Rancho Palos Verdes, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
JustAnswer
San Francisco, California, United States of America
Phone:
Web:
www.JustAnswer.com
Categories:
Business Rating:
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JustAnswer Didn't answer difficult question; cancelled subscription instead! San Francisco, California
Having subscribed for many months to JustAnswer at $75/month and having asked four questions, I was hardly overusing the service.
I submitted a question about how to answer a question on a disability application. I gave lots of detail and proposed they offer me info as if I had posed a hypothetical. I submitted the question to two categories of lawyers in JustAnswer and waited.
Both Business Law and Labor Law passed on my question.
Their final response: no apology, no explanation. They just canceled my subscription.
So: if you're looking for the easy answer to the not-too-challenging question, and are willing to pay for it, you've found a hole into which you can poke your money.
I submitted a question about how to answer a question on a disability application. I gave lots of detail and proposed they offer me info as if I had posed a hypothetical. I submitted the question to two categories of lawyers in JustAnswer and waited.
Both Business Law and Labor Law passed on my question.
Their final response: no apology, no explanation. They just canceled my subscription.
So: if you're looking for the easy answer to the not-too-challenging question, and are willing to pay for it, you've found a hole into which you can poke your money.
2 Updates & Rebuttals
Poltergeist
USAHas it ever occurred to you that the question was not worth answering?
#2Consumer Comment
Sun, March 20, 2011
Has it ever occurred to you that the question was not worth answering for these experts?Maybe they passed on because the money was not worth the complexity? They had higher-priced questions available and didn't feel like answering yours?
Up your price next time or don't post questions that are unfairly priced. How do you know it's unfairly priced? First, you might get an email that it's underpriced. Two, it's been sitting there for hours or days and no one is touching it.
Good day!
Adam-JAhelp
San Francisco,California,
United States of America
JA reply
#3UPDATE Employee
Tue, February 22, 2011
Dear Sir or Ma'am,
I’m very sorry to hear about your experience.
I’m a Customer Support Coordinator and I work for JA. I have sent you a private message so I can take care of your refund immediately. You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- JA
