- Report: #657702
Complaint Review: JustAnswer.com - Internet Internet
Reported By:
Ana -
, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
JustAnswer.com
Internet, Internet, United States of America
Phone:
Web:
justanswer.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
JustAnswer.com Andy Kurtzig Andy Kurtzig, JustAnswer, Scammed, fake customer support phone line, non-responsive, Internet
I was made to pay $44 to this 'company' in 'good faith'. They claim that their response time is usually within an hour. I had to wait about ten hours, and even then it wasn't the person I paid for. All he said within the same minute was that he'll opt out. It has been twelve hours since I posted a question.
Their customer service phone number is a lie. It hangs up immediately after you get through the premade voice recording of the person greeting you.
I was so stupid to have paid $44 for a service that guarantees everything and delivers absolutely nothing.
1 Updates & Rebuttals
Herrería de Casas
USA100% satisfaction policy
#2Consumer Suggestion
Sun, February 26, 2012
At JustAnswer, we want to ensure all customers are 100% satisfied with their experience, as such, your transaction on JustAnswer is backed by a 30-day refund policy. Please review our Terms of Service for more details: http://ww2.justanswer.com/terms-service-0
In the event you have not recieved a response from an Expert, we ask that you please check your MY QUESTIONS page first to see if there is a response waiting for you. You may be surprised how often that happens. :)
To see if an Expert has replied to or answered your question, please click the following link: http://www.justanswer.com/my-questions.aspx
If the charge occurred less than 30 days ago and you would like to request a refund, you may do so by clicking the link below. Refund requests are generally processed within 24 hours. However, it can take anywhere from 3-5 business days, depending on your bank, for your funds to be made available in your account.
To request a refund, please click the following link: http://www.justanswer.com/refund/refund.aspx
You may also contact our Customer Support team at (888) 587-8220. Our team is available to answer your calls 24/7.
