Complaint Review: JustAnswer.com - Internet

It's simply amazing how everyone wants something for free. Not just "something" but one persons entire life knowledge for free.

I suppose these people think they can ask the question, get a very well scripted and correct answer, fix their problem and run away. You know what that's called? Stealing!

You ask a question. Justanswer asks for a deposit. The question is added to a pool where many experts read and see if they can help. One expert answers. If you are not satisfied, do not click accept. Ask to clarify the answer. If it is still not clear, choose another expert. If you are still not satisfied, go to your account and request the deposit back. If you are satisfied, click accept one time. If you are very satisfied, add a bonus for the expert. Simple as that!

Do not click accept more than once! Do not go on a rampage if your question is not answered quickly and create duplicate questions! Be patient! That is where the duplicate charges come in. User error!

All experts are justified by a third party. Try clicking on their names and see their verification! Try reading the FAQS before giving your credit card number out over the internet. Most importantly, remember that real people are on the other end of that chat or email.

JustAnswers is being deceptive.

I found a link to their site from a forum about the Thunderbird email program. Since I'd posed a question on that forum, I thought I'd do the same at JustAnswers. I went to the site, posed my question, gave them my email, created a password, gave them information about my computer, etc, and then only after having done all this and submitting my question was I asked to pay for the service.

(I've email Mozilla not to support JustAnswers until they stop this marketing ploy.)

This is deceptive, plain and simple. They need to say that you have to pay for the service and post the prices up front, not at the end of the transaction.

This would be like ordering from Amazon, but not knowing what the price of the items were until you had completed the transaction. No legitimate business would operate this way!

The fix is simple, don't say its free and put the pricing up front. (Even stating that asking the question free is deceptive--like people on ebay who put a picture of an item up for sale, and then tell people they were bidding on the picture, not the actual item itself.)

Regards, David

No, Justanswer.com is not free. If it was advertised as a free service, then the site that you came from to ask your question (the affiliate site) needs to be notified of this.

You CAN.. ASK the question for free (without putting up a deposit), but to be able to look at any answers, you DO have to put up some form of payment. All of the experts on Just Answer are verified and are some of the very best in the business at what they do.. and you just can not get that kind of quality for free.

Besides if you really ARE what you say you are, why are you not on Just Answer as a verified expert? I mean anybody can say they are anything they want to be when on the internet.. just depends on what words you use.

Besides, you do not HAVE to click Accept, you can always look at the answer and then bail out and ask for a refund. I see too many people doing things like that. That's why I am getting away from working on cars.. because of the broke cars, and the broke people that come with them. I mean I spent 120,000 on my education, and another 190,000 on tools and equipment, then I pay $2,000 a month for repair databases.. and someone wants to stick me out on a $30 answer when they just got done saying how the 'shop' wanted to charge them $290, and I tell them how to fix it for a 25 cent part and 5 minutes of their time.

So I can tell you that the experts are the ones who are getting scammed way more than you think. You are just all pissy because you have to pay for something before you see any results. Don't take it out on the people who are there to help you.

This report is wrong in every aspect of the word. The ad does say free and it is free to post the question.

You must pay a deposit in order to see your answer if you can not pay your deposit why should anyone trust you paying anything?

I am an expert on this site and the deposit is paid so people can see the answer. Then if they are satisfied with the answer they can click on accept. Once they do that the expert gets paid for helping the customer. If they do not click accept it stays in the customers account where if they so wish they can request the deposit be sent back to them.

However these customers that do this for legitimate answers are stealing a service. I own my own PC repair shop and it is illegal for someone to request service without paying for it in the USA. However online you can get away with it because of all other scam sites so you my friend the customer who wants us to trust you before you trust us are just as bad as those scam sites.

It is the same as if you went to a gas station that allowed you to pump first and then pay. Would you pump and then drive off? It is the exact same thing you have just rationalized it with your false sense of security.

The company communicates that it is a paid website in multiple places on the website. For instance, several examples of recent questions on the JustAnswer homepage have been paid for, including the amount the customer paid. Also described is a detailed process in the "How It Works" and FAQ (http://www.justanswer.com/help.aspx) sections, both of which can be found on the homepage.