- Report: #571390
Complaint Review: Justanswer.com - Internet
Reported By:
Hank -
Hercules, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Justanswer.com
Internet, United States of America
Phone:
Web:
www.justanswer.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Justanswer.com Their answer to my problem that I was having problem with using a remote control unit. Their answer was to buy a new unit, and charged $54 on my credit card. I later figured out how to operate the uni Internet
I moved into a new house recently and had problem figuring out how to use the remote control for the ceiling fan. I went to the Justanswer website and selected the lowest price ($15) shown on the site for a satisfactory answer, and gave them my credit card number.
They responded within an hour. That was quick except that the response was simply to buy a new unit (Huh??). I e-mailed back indicating I was dissatisfy with their response. They responded with another answer that was cut-paste from the equipment manufacturer (which I had already done on my own). I responded back and nevertheless approved the payment ($15 as I had selected).
Later I was able to figure out how to make the remote control work. It does not need to be replaced.
What is extremely troublesome is that I just found out that they charged $54 for their "answer". Total rip off!
They responded within an hour. That was quick except that the response was simply to buy a new unit (Huh??). I e-mailed back indicating I was dissatisfy with their response. They responded with another answer that was cut-paste from the equipment manufacturer (which I had already done on my own). I responded back and nevertheless approved the payment ($15 as I had selected).
Later I was able to figure out how to make the remote control work. It does not need to be replaced.
What is extremely troublesome is that I just found out that they charged $54 for their "answer". Total rip off!
