Complaint Review: JustAnswer.com - Nationwide

Because I've used both Veterinary and Legal Services (just as you say you did) at justanswer.com, I was compelled to comment.  It appears that the service you used was not the one that I did.  In the past 6 months, I've used: veterinary, legal, and parenting, with the UTMOST SATISFACTION!  I have a 14 year old dog with major health issues (ie. degenerative disc disease, pancreatitis, hypothyroidism, and Addison's disease). In emergencies, when my vet was not available, the advise I was given was right on the money! The person responding was knowledgeable.  What he advised me to do was correct, per my vet.  The legal advice was correct, also.  I regret that the attorney we consulted was not as kind, nice and empathetic as the one who answered through justanswer.com.  His knowledge of the law was also right on the money!  We also sought the help of a parenting expert through justanswer.com with much satisfaction! We had issues with our 6 year old daughter, who fell behind at school (1st grade) and started sucking her thumb (something she had never done--even as a baby). The advice the expert gave was excellent.  Following through on what he suggested, even the school authorities were impressed with the advice, when we showed them his suggestions.

Generally, I don't comment.  I just couldn't help myself now, because I'm SO IMPRESSED with this company and SO VERY GRATEFUL for their expert advice!

I would recommend them in a heartbeat!  Thanks for giving me an opportunity to defend justanswer.com

I tried to get a basic answer on a small garbage disposal problem. I was hesitant to give a cc # to an unknown company. A google search reveals a minimum on 51.500 complaints about this vendor. I received a FREE answer and tool from a Home Depot salesperson. I have been receiving MULTIPLE emails from justanswer.com trying to shame me into providing them with my credit info. I would NOT TRUST THIS COMPANY in ant aspect!!

Similar to eBay, JustAnswer is a platform that connects Experts with customers who have questions. In the past 30 days, Experts on JustAnswer responded to about 95% of the questions posed on the site. Experts review a daily volume of questions and seem most inclined to answer questions with deposits placed, as this gives them some assurance that if they provide a helpful answer they will get paid by the customer. While it's not mandatory to place a deposit along with a question, and sometimes Experts respond to questions that do not have deposits, it's recommended to place a deposit to receive a quicker response. The company guarantees customer satisfaction, therefore deposits are fully refundable. JustAnswer has approximately 20,000 Experts and more than 15 million registered users.