- Report: #1411476
Complaint Review: Justfly dot com - Quebec
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Author Not Confirmed
Why?
Justfly dot com
Quebec, Canada
Phone:
800-717-5015
Web:
justfly.com
Categories:
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Justfly dot com Subsidiary of Momentum Ventures Just fly dot com Bait and Switch Quebec
Justfly . com is a subsidiary of Momentum Ventures (they hide or do not disclose their Corporate address on their website. I had to research separately. Another Lack of Transparency with this scam company).
I tried Justfly for the First, and LAST, time and was swindled. At first you think you are getting better pricing from their website than you can get directly from the Airline websites. However, after all the Fine Print and also Lack of Full Disclosure about fees and charges you end up with NO discount at all.
- If you want to Cancel your reservation you find out there is a $75 cancellation fee regardless if it is within the first 24 hours or not. If you book direct with an airline this would not have been a problem. You do not find this out until AFTER you make a payment.
- When you pay the extra Seat Selection fee You do not find out until AFTER you make payment that this extra fee is NOT a guarantee of picking your own seat. It is ONLY a "Request Fee" to put you on a magic list to be in line if seat becomes available.
- Baggage Fees are disclosed but in very Small print. However, don't let the overall lower price fool you because it does not include any carry on baggage. By the time you pay separately for baggage there is generally NO SAVINGs at all.
- Then you end up having to call the airlines directly anyways to confirm and retrieve what you need to board anyways.
- Getting all the foreign accent Customer service people to listen to your disatisfaction is like talking to a wall with their pre-programmed robotic responses to your issues.
Fool me Once shame on you. Fool me Twice shame on Me. NEVER AGAIN!!
