- Report: #1292224
Complaint Review: justfly.com - Internet
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Why?
justfly.com
Internet, USA
Web:
justfly.com
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justfly.com Just Fly air travel booking wholesaler Internet
I purchased a flight for 3 individuals and entered their names in the order requested by the site. They all matched their passports. When I received the e-ticket one person had his name wrong. They used his middle name as the last name. I contacted Emirates airline to change it and was advised that justfly would be able to do that. I called them and after long waits had an male agent say they could do it and said it would cost $75, to which I agreed. I gave him a call back phone number in case we got cut off. He put me on hold for 20+ minutes and then I was cut off. No call back was made. I later called again and a female agent said they could fix it. She said she would do it and send me an e-mail confirmation. I received no e-mail from them. I called a third time. I was on hold for a long time again and finally an agent said he could do it for $135. I said okay do it and gave him a call back number in case we got cut off. He said he would put me on hold to finallize fixing the error. 45 minutes later he came back on the line and said Emirates would not let him do it. I asked to speak to a supervisor. He said, a manager could not help. I said again, I want to speak to a supervisor, He said okay and put me on hold. 15 minutes later I was cut off. I called Emirates back and they said my only way to insure the passenger could fly was to buy a new ticket which I did. I am out over $1,100. What can be done about this ripoff company?
