- Report: #1520684
Complaint Review: JVC of America -
-
Author Confirmed
Why?
JVC of America
United States
Phone:
800 252 5722
Web:
JVC.com
Categories:
Business Rating:
(5)
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JVC of America JVC Electronics Delayed fulfilling their warranty
I contacted JVC Customer Service on 1 July 2022 to file a warranty claim on a TV purchased through Walmart.com. I have contacted customer service and given them all of the information they requested to go forward with the claim.
After 3 days of phone calls to the company I finally got through to a supervisor of customer service. After getting double talk and vague answers I was told that the information was being sent to the "Back End Team" for trouble shooting. And then it would take 4 weeks for an answer.
The supervisor told me he would expedite my claim and would call me as soon as he had any information. As of the date of this report I had to repeatedly call the customer service number to finally get through after 3 hours of trying. Every 25 minutes I would get an automated message that all of the representatives were busy and to call back later.
When I got through I was given the run around again by the representative and was told I had to call back in a week to get the information from the assigned technician. I then asked to the supervisor I spoke to earlier (I have his name and the claim number) and was connected after a long wait. I was then told that the end team was not finished with there troubleshooting.
I asked how can they troubleshoot the TV without physically having it. I got the run around again and was told that he ( the supervisor) would expedite the findings to the technician for final processing. I was then told that it would take another week and that he would call me with the information. I have constantly asked to speak to his supervisor and have been told that company policy does not allow them to connect the consumer to their supervisor.
So according to their policy customer service can do what they want with no over site from their bosses. I am going to keep playing their game until I get satisfaction and they honor their warranty. I do not recommend JVC products. I hope this does not fall on deaf ears.
3 Updates & Rebuttals
Roger
Tucson,Arizona,
United States
Another update: 14 sep 2022
#2Author of original report
Wed, September 14, 2022
As of this date I have yet to receive any tangible proof that this company will in anyway honor their warranty. I will attach screenshots of the emails sent to me saying that a replacement TV shipping confirmation would be sent on 13 Sept 22.
Well it's the 14th and nothing. It seems as though the consumer has no rights. I have contacted the better business bureau, the federal trade commission and posted on this website. I haven't heard from any agency as of yet. As far as I am concerned it should be "buyer beware, you have no rights and the companies do".
Report Attachments
Roger
Tucson,Arizona,
United States
Further update of report
#3Author of original report
Wed, August 31, 2022
I just got off of the phone again with JVC customer service and again got the run around. They now want two more days for the technician to recommend the repair technician to be scheduled to come to my residence to trouble shoot my TV. I already know how this is going to play out by the conversation that I had with Sean (I hope that's how it's spelled).
I found out that the supervisor I was dealing with has suspiciously gone on extended leave. This new supervisor (Sean) has just delayed the process even further. I have found that JVC gives their customers no recourse to point out the rude action of their customer service representatives. How much longer do I have to wait.
Now, since I started this nightmare trying to report this I have found d that the customer can get no support from the so called consumer advocates. I have found out that the customer has no rights and it is made impossible for the consumer to get help or support when dealing with companies. I wish everyone luck in your journey through the swamp that is called customer service / support.
Roger
Tucson,Arizona,
United States
Update to report #15206884
#4Author of original report
Wed, August 31, 2022
It has been over a week and customer service has not contacted me as they promised me they would. I have been on the phone for an hour so far today. I even gave them 2 days to respond by either phone or e mail. Nothing.
A warranty claim should never take this long.
