- Report: #5390
Complaint Review: K-mart & Stored Value Systems - TN, TX
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K-mart & Stored Value Systems
TN, TX, U.S.A.
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K-Mart return policy consumer rip off scam *Consumer Alert *REBUTTALS
*0: Wow! Does it say anywhere on the card that there is a 12 month time limit?
*UPDATE Employee: I am a K-MArt Employee ...Yes, it Does say it on the card....
*UPDATE Employee: I am a K-MArt Employee ...Yes, it Does say it on the card....
*UPDATE Employee: I am a K-MArt Employee ...Yes, it Does say it on the card....
*Consumer Comment: Boycott K-mart I hate martha and rosie anyway!
It was two years ago when I returned some items to my local K-mart here in Memphis Tennessee. They said they would give me a card to buy any other merchandise in the store instead of cash. When they gave me the card, there was no mention of the 12 month deadline to use the card!
So one nice woman at the service desk is calling some 1-800 number to dispute the use of the card for me. While I was waiting, I watched the other woman take in return items, give out those cards, and I watched the customer walk away with no mention to the customer that they have to use the card within 12 months or you lost your credit. Apparently, after you signed for the return, they then process the card and hand it to you, with not one word to the customer that the card is invalid if you do not use it in 12 months.
Finally the customer service people came to the phone, I explained what I just witnessed above to them after them telling me, yo must use the card within 12 months. So I asked if I could have the merchandise I returned to them a year and a half ago!
I then asked Lalo from the 1-800 customer service (on a hunch) your not a part of K-mart are you? He said no we are not. I said so you are just a company that is there to just tell the consumer NO. I asked him if there is anything he does say yes to the people that call in. He admitted not really. "We just try to talk to the consumer and explain store policy." "We can make no changes and or make any decisions."
The name of the company is Stored Value Systems. Lalo was the useless jerk on the phone.
So, if you are returning anything at K-mart, you have to use your credit within 12 months or your SOL.
I would also like to take this opportunity to tell the badbusinessbureau.com people what a great job you do. The help I see you have given to consumers dealing with car dealers is amazing and commendable. Keep up the good work. I will be on the look out for other consumer rip offs and will report them here for everyone to see.
Joe Morrison
So one nice woman at the service desk is calling some 1-800 number to dispute the use of the card for me. While I was waiting, I watched the other woman take in return items, give out those cards, and I watched the customer walk away with no mention to the customer that they have to use the card within 12 months or you lost your credit. Apparently, after you signed for the return, they then process the card and hand it to you, with not one word to the customer that the card is invalid if you do not use it in 12 months.
Finally the customer service people came to the phone, I explained what I just witnessed above to them after them telling me, yo must use the card within 12 months. So I asked if I could have the merchandise I returned to them a year and a half ago!
I then asked Lalo from the 1-800 customer service (on a hunch) your not a part of K-mart are you? He said no we are not. I said so you are just a company that is there to just tell the consumer NO. I asked him if there is anything he does say yes to the people that call in. He admitted not really. "We just try to talk to the consumer and explain store policy." "We can make no changes and or make any decisions."
The name of the company is Stored Value Systems. Lalo was the useless jerk on the phone.
So, if you are returning anything at K-mart, you have to use your credit within 12 months or your SOL.
I would also like to take this opportunity to tell the badbusinessbureau.com people what a great job you do. The help I see you have given to consumers dealing with car dealers is amazing and commendable. Keep up the good work. I will be on the look out for other consumer rip offs and will report them here for everyone to see.
Joe Morrison
5 Updates & Rebuttals
Bob
Overland Park,Kansas,
U.S.A.
Boycott K-mart I hate martha and rosie anyway!
#2Consumer Comment
Tue, April 01, 2003
I went to K-mart on shawnee mission parkway in Overland park kansas about a year ago. I had purchased a few things and when I went to return one of them and just get my money back they said that I could not have cash because I wrote a check. I thought OK I understand and I asked the "manager" behind the custermer service counter if I could come back after 14 days they said no. I think it is the biggest scam that these big corperations like K-mart are treating their custermers like this. It is FRAUD and it is THEFT. The only real action we as consumers have is to boycott the company and hope that the next company wont screw us again.
Heather
Newton,North Carolina,
I am a K-MArt Employee ...Yes, it Does say it on the card....
#3UPDATE Employee
Wed, February 13, 2002
On the super k-mart gift cards, it says on the back at the bottom that if the card remains inactive for 12 months, it will take off approximately 2.20 per month until the 24th month and then it will have eaten itself up the card is then useless. Yes, I disagree with it a little, but this is what the card says.
Heather
Newton,North Carolina,
I am a K-MArt Employee ...Yes, it Does say it on the card....
#4UPDATE Employee
Wed, February 13, 2002
On the super k-mart gift cards, it says on the back at the bottom that if the card remains inactive for 12 months, it will take off approximately 2.20 per month until the 24th month and then it will have eaten itself up the card is then useless. Yes, I disagree with it a little, but this is what the card says.
Heather
Newton,North Carolina,
I am a K-MArt Employee ...Yes, it Does say it on the card....
#5UPDATE Employee
Wed, February 13, 2002
On the super k-mart gift cards, it says on the back at the bottom that if the card remains inactive for 12 months, it will take off approximately 2.20 per month until the 24th month and then it will have eaten itself up the card is then useless. Yes, I disagree with it a little, but this is what the card says.
Wow! Does it say anywhere on the card that there is a 12 month time limit?
#60
Fri, January 04, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Ben Juker
Their relationship to the company: Consumer Suggestion
Rebuttal:
Wow! Does it say anywhere on the card that there is a 12 month time limit? If it doesn't, I would suggest that their policy is invalid if they don't tell the recipient when they hand them out. Don't throw yours away until you find out for sure. The long and short of it is this: Now they have your money AND the goods. You should be able to get one or the other. If you pulled a stunt like this, they would call it THEFT or FRAUD!
