On 17 November 2013 Kabam offered a deal via in game message wherein persons who purchased gems (in game currency) for Kingdoms of Camelot would receive a throne room card (in game item). I purchased the requisite amount of gems to receive the Robin the Courageous card. Kabam does list a 7-10 period for some of these items to be received, and at the 7day mark I submitted a trouble ticket via the Kabam.com web site. Since them i have recontacted them for the status of my trouble ticket only to be brushed off by their support team. It has now been over two weeks since I made the purchase and I received the gems, however I have not received the additional goods promised by Kabam, nor a satisfactory response as to time frame this item will be received. I am requesting a refund, but, would be just as happy just recieveing the item that was promised. Many others have recieved similar treatment and Kabam has become renown for their lack of pay out and poor customer service.
Sad-Panda
Alabama,#2Author of original report
Tue, December 17, 2013
It took several weeks, and a few nasty messages to kabam, but they finally payed out. Cest la Vie
Sad-Panda
Other,#3Author of original report
Thu, December 12, 2013
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Dec 2 (10 days ago)
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Dec 3 (9 days ago)
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10:54 PM (6 hours ago)
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Update please? You guys claim to be swamped but you have found plenty of time to set up and run at least a dozen additional promotions since The one in question here. Maybe if I dumped more money into your game Id actually get y trouble ticket resolved.
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10:54 PM (6 hours ago)
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Thank you for contacting us. Unfortunately, this case has been closed.
If your problem has not been resolved, please submit a new case and we will reply as soon as we can.
ref:_00D301HgIt._500a0buzy1:
Sad-Panda
Other,#4Author of original report
Thu, December 12, 2013
I have submitted what is now the third troube tick for this issue to Kabam via their web portal.