Complaint Review: kabbage.com -

On June 18 I applied for Kabbage. I was looking for business line of credit around 35000 USD. I was approved 68100 then they requested additional documentation such as 2 years tax returns, invoices, bank statements. When I provided all that documents on 06.26.18 a very rude representative told me that my account was blocked as it was fraud and their business team made such a decision. I was shocked. My husband called the second time and another employee told him that there were no froud and they never received the documents. My husband double checked with him and the person noticed that the documents were uploaded on time and it was a mistake from their part.

When we called second time another representative lied to him saying that they JUST reviewed the documents and the account was closed for fraud. We called third time and another representative told him that there was no fraud but they didn't receive the invoices requested. The invoices were sent on time with other documents they just didn't pay attention to that. We were told that we would be contacted. Nobody called us,next day we called and spoke with Mike who was in charge with the account and he told us that they reviewed and marked the account as fraud after reviewing the documents. We requested a supervisor who told us that Mickel did a mistake and THERE WAS NO FRAUD and she didnt know why Michel and other representatives claimed as fraud. I assume when somebody by mistake blames you for a fraud he should take some responsibility for his words. After speaking with supervisor, Michel confirmed that there were no fraud. The  reason for not extending the credit according to supervisor that they didnt like my company invoice style. My company provides certified translations and engaged in computer equipment sales and most of transactions is done through paypal. I am a sole proprietor and I don't need to have very sophisticated invoicing!!!

Anyway they told me that my account was open there was no fraud and their system could extend a credit untill itvgets more details. I decided to add more bank and business links to the system like paypal . I asked my husband to make a call on 6/29/2018 and A VERY RUDE  REPRESENTATIVE told him that she would close the account,  she made that decision herself and hang up the phone on him and there was nothing they could do and she didnt care about extra information provided. he called to speak with the supervisor and to find out the name of the employee who was unprofessional to file a customer service complaint. The next representative told him that he saw in their ''system '' that he did not speak with anybody that day and a new person in charge of my account will call us to solve the issue. Guess what? Nobody called us.

Till today I am receiving several emails from them offering their services, BUT NOBODY after submitting the application has called me to help with account or updated the status. We were supposed to chase them to make sure that they checked documents that  were submitted. This is a terrible customer service. They requested  confidential financial information, did a hard credit inquiry and were monitoring our business banking for all 3 banks but didnt provide any answer why I was approved but was not able to use the funds. Even I am not able to unlink our business online banking and they are monitoring it for NO reason and authorization.