- Report: #187120
Complaint Review: KACW Investments - Orlando Florida
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KACW Investments
12472 Lake Underhill Rd #143 Orlando, 32828 Florida, U.S.A.
Phone:
407-736-8667
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KACW Investments ripoff don't fall for their scam Orlando Florida
I was solicited online to lease to own my property. I disregarded it until I had tried to sell the house for a couple of months and decided trying KACW can't be any different than a regular tenant, and since it is a company, maybe best bet to sell the house. I've owned and managed rental properties for over 15 years and have never had the problems I am having now.
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I signed Lease with KACW on November 3, 2005, gave them access to the property on November 10th and was told I'd have my down payment and first months rent in two weeks. On November 26th when I contacted KACW concerning this, Joanne said they hadn't sent any money because I hadn't given them access. I reminded her that I had in fact given her access, both on the phone I told her the combination to the lockbox and I had emailed it to her and I knew they'd been in the house because I'd been checking.
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On November 25th, they are advertising my home in the newspaper. I haven't received any money, nor do I have the signed contract back. When I call them, they keep insisting they are doing inspections. I advise them I work in real estate and a normal inspection takes just a couple of hours, not 3 or 4 visits to the house. I ask who is doing inspections and showing house. They do not disclose this information. I remove the key from lockbox. Within about 6 hours they are calling me to see why it isn't there because their inspector is there. What they are doing is showing the house to prospective tenants/buyers, not inspecting it.
Was told on December 10th, when I called to see where the money was, they did not have anyone lined up to lease property but were compiling a buyers list. On December 15th I went to check on house and someone was living there and had been for a while, large childrens fort built in back yard, dog run back yard. Utilities were still in my name. When I tried to contact KACW by phone and email, got no response. I had utilities turned off. Utility records indicate someone had been using the utilities for at least 10 days when on the 10th, I was told they didn't have anyone lined up.
Received Check for $2500 down and $1050 for December on December 12th.
On January 17th, I received letter saying our funds are a little short this month' but please do cash this next month with postdated check for January and February rent, I was to cash on February 15th.
On Tuesday February 14th, I received a certified letter stating KACW was no longer wishing to continue the lease with me Due to the tragic death of a business partner we are unable to financially or professionally continue with the management of your property' and they were assigning the lease they had with tenants to me and they had cancelled the check I was holding for January and February Rents. They also had sent me the lease they had with the tenants, an Assignment of Lease from them to me, along with the form they used to check the tenants out before leasing. It was a simple nothing form. In this letter they went on and on about how much more money I'd make since they weren't going to be involved.
I went immediately over to the residence and introduced myself and let tenants know I was the owner and KACW was no longer involved. This was the first time I had met occupants after numerous attempts to get KACW to at minimum disclose the occupants names just so I would at least know who was living there. Present was one of the tenants and her sister. The tenant informed me she had sent $3,612 to KACW the previous day after speaking with them by phone and KACW suggested if they would send them $3,612 certified funds, they would reduce their monthly lease payment from $1100 to $800 per month.
I advised her to stop payment on that check or they may likely lose their money because KACW is no longer involved in the lease agreement. The letter KACW sent me was dated Friday February 10th and sent certified that day, this phone conversation tenant had with them was on Monday, February 13th, I got my letter on Tuesday the 14th. So why would they on Monday the 13th have the tenant send them a certified check, and she insisted it be a cashier's check made out to Helen ----. Why wouldn't she say....we have assigned the lease back to the owner and have them contact me???? So they could get another $3612 from the tenant and put it in their pocket. Why would the tenant be told to make the check to Helen Pearce when their contract plainly says KACW Investments?
After arriving home around 11:00 AM I called KACW and got an answering machine and left word for either Joanne or Helen to return my call, not realizing that Helen IS Joanne. Then I opened my email to find the following email:
Read this nonsense:
Ms. ----,
1. Our tenants just notified us that you went over and we wondered why so we checked our records and I realized we made the biggest mistake that we possibly can and we are deeply, deeply sorry. I have another contract with another gentleman by the name of Andre ---- and told the assistant to draw up Assignment papers for him. She accidentally drew them up for you by mistake and I did not notice it either. We are very sorry and we will have the situation corrected immediately. I will have another payment reissued to you immediately for last month with late fees and for this month with late fees. I will forward the tracking number to you.
Again, I apologize for the scare and the inconvenience.
Thank You,
Joanne ----
KACW Investments
I then sent my reply to that email requesting if it had all been a mistake, they should wire the money into my account immediately, that I did not wish to wait for them to reissue a check as I had been holding this check for over a month. No response. What are the odds they would have a contract with someone named Andre Monnick when my name is Andrea Minnick. And how dumb is it that they managed to cancel the check I was holding, and put all the paperwork regarding my home including the tenants information in that envelope if they meant to send it to another individual..
I then get an email saying they have sent my check Priority and a tracking number and that since they mailed it from a ups store it probably wouldn't register for a while. OK, now it is starting to click, they don't have an office at that address, that address is a postal box at guess where? A UPS store. I tried to track the mail and continue to get a message that the tracking number does not exist.
Later that evening I called the tenant and asked if she had in fact got the check stopped and she said it was a cashiers check and was told by the Bank there was nothing she could do. I advised her she may lose her money, because KACW had not paid me rents for January or February and the tenants may have to obtain legal counsel since their Lease was with them, that I am the owner of the house and I'd have every right to take possession of the house because I had not been paid.
I continued to check the tracking number and was not able to obtain any information. I emailed KACW and let them know the number was no good. No response.
On February 17th I received a check for January and February lease payments that had another name marked out and my name written over it. See photo attached. The bank would not honor the check DUH! I again called KACW, no answer. The bank tried to reach them by phone, no answer. I emailed and they responded a check would be reissued but they didn't understand why the bank wouldn't cash the check. If the bank would not, they'd cancel it and send another out priority mail.
On Saturday the 18th, I emailed them again and said to send me another check, this one is no good. They said they would reissue one Monday the 20th and send it priority mail. Finally, on Wednesday, the 22nd, they sent out another check, again through the UPS store which they are using as their office address. I received the check on February 27th.
At this point I was tired of the crap and sent them a letter and changed their late payment fees. It is ridiculous to have a $25 late fee, when they are late every month, and all they pay is $25, whether it is 1 day late or 50 days late. Joanne immediately responded (when she doesn't respond to anything else) saying I could not change a contract once it has been signed. That their payments will continue to be mailed out in the time frame of due on the 10th, late on the 16th. Hmmmmm, has she checked her records, how can they continue to do what the contract says when they haven't done it yet??? And oh, they are disregarding my letter.
OK, now it is March. No payment in the March 15th mail. I email them. No response. March 16th, no payment, I email them, no response. March 17th, called, voicemail says full, not taking any messages. I email on March 17th, saying I tried to call, but couldn't leave message. March 20th, called at 9:36 am, left message asking when I could expect payment. No response. Sick and tired of all the runaround, I file a complaint with the BBB. I also put the following posting on ----- to see if there is anyone out there that is having the same problem with KACW:
Has anyone heard of these people? They solicited online to sublet my property in Oklahoma and every month I get the run-around (if I can get ahold of them at all) when it comes time to receive the lease payment. They are run by Matthew and Helen --- and Joanne ----. They list their address as 12472 Lake Underhill Road #143; Orlando, FL 32828 email me if you know anything
I called KACW again March 22nd, no answer, left message. Later that day I get an email saying the payment was mailed the day before. Receive check March 25th, envelope postmarked March 22nd. So they didn't mail it the day before, they mailed it that day.
Numerous people contact me through ------ asking about KACW over the next several days.
On April 5th, I get the following email from Joanne ---- at KACW about the CL posting.
You need to immediately remove this poster or face criminal fraud charges, not to speak of a slander civil lawsuit, and immediate termination of the contract. You have 24 hours.
Then the next morning I get this email that is supposedly from her attorney:
Joanne, I advise you to immediatly file a slander lawsuit. You have paid?? Correct? If that is correct then I will check in with an Oklahoma State Attorney to see about fraud charges. She also posted your address without your written permission . How many deals have you lost because of this posting?? You can also file a lawsuit for that. No matter what happens down the road you have this as a tool, so if you do decide not to sue now, you can sue later, but you know I think you should now. I know you're simply asking for my advice, and you always try to do the nice thing, but what you've told me already this situation is only going to get worse. Call me or e-mail me if you need any help with the paperwork.
OK, now they are going to sue me for all these things. I ignore all their emails. I do go on ------ and change the posting, but I don't remove it.
Now it is April 17th, no payment for April. I email them on April 15th, no response. Today I mail certified a letter saying they are in default, again.
What a joke this company is, if you are smart, you won't touch their offer.
Andrea
Muskogee, Oklahoma
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I signed Lease with KACW on November 3, 2005, gave them access to the property on November 10th and was told I'd have my down payment and first months rent in two weeks. On November 26th when I contacted KACW concerning this, Joanne said they hadn't sent any money because I hadn't given them access. I reminded her that I had in fact given her access, both on the phone I told her the combination to the lockbox and I had emailed it to her and I knew they'd been in the house because I'd been checking.
On November 25th, they are advertising my home in the newspaper. I haven't received any money, nor do I have the signed contract back. When I call them, they keep insisting they are doing inspections. I advise them I work in real estate and a normal inspection takes just a couple of hours, not 3 or 4 visits to the house. I ask who is doing inspections and showing house. They do not disclose this information. I remove the key from lockbox. Within about 6 hours they are calling me to see why it isn't there because their inspector is there. What they are doing is showing the house to prospective tenants/buyers, not inspecting it.
Was told on December 10th, when I called to see where the money was, they did not have anyone lined up to lease property but were compiling a buyers list. On December 15th I went to check on house and someone was living there and had been for a while, large childrens fort built in back yard, dog run back yard. Utilities were still in my name. When I tried to contact KACW by phone and email, got no response. I had utilities turned off. Utility records indicate someone had been using the utilities for at least 10 days when on the 10th, I was told they didn't have anyone lined up.
Received Check for $2500 down and $1050 for December on December 12th.
On January 17th, I received letter saying our funds are a little short this month' but please do cash this next month with postdated check for January and February rent, I was to cash on February 15th.
On Tuesday February 14th, I received a certified letter stating KACW was no longer wishing to continue the lease with me Due to the tragic death of a business partner we are unable to financially or professionally continue with the management of your property' and they were assigning the lease they had with tenants to me and they had cancelled the check I was holding for January and February Rents. They also had sent me the lease they had with the tenants, an Assignment of Lease from them to me, along with the form they used to check the tenants out before leasing. It was a simple nothing form. In this letter they went on and on about how much more money I'd make since they weren't going to be involved.
I went immediately over to the residence and introduced myself and let tenants know I was the owner and KACW was no longer involved. This was the first time I had met occupants after numerous attempts to get KACW to at minimum disclose the occupants names just so I would at least know who was living there. Present was one of the tenants and her sister. The tenant informed me she had sent $3,612 to KACW the previous day after speaking with them by phone and KACW suggested if they would send them $3,612 certified funds, they would reduce their monthly lease payment from $1100 to $800 per month.
I advised her to stop payment on that check or they may likely lose their money because KACW is no longer involved in the lease agreement. The letter KACW sent me was dated Friday February 10th and sent certified that day, this phone conversation tenant had with them was on Monday, February 13th, I got my letter on Tuesday the 14th. So why would they on Monday the 13th have the tenant send them a certified check, and she insisted it be a cashier's check made out to Helen ----. Why wouldn't she say....we have assigned the lease back to the owner and have them contact me???? So they could get another $3612 from the tenant and put it in their pocket. Why would the tenant be told to make the check to Helen Pearce when their contract plainly says KACW Investments?
After arriving home around 11:00 AM I called KACW and got an answering machine and left word for either Joanne or Helen to return my call, not realizing that Helen IS Joanne. Then I opened my email to find the following email:
Read this nonsense:
Ms. ----,
1. Our tenants just notified us that you went over and we wondered why so we checked our records and I realized we made the biggest mistake that we possibly can and we are deeply, deeply sorry. I have another contract with another gentleman by the name of Andre ---- and told the assistant to draw up Assignment papers for him. She accidentally drew them up for you by mistake and I did not notice it either. We are very sorry and we will have the situation corrected immediately. I will have another payment reissued to you immediately for last month with late fees and for this month with late fees. I will forward the tracking number to you.
Again, I apologize for the scare and the inconvenience.
Thank You,
Joanne ----
KACW Investments
I then sent my reply to that email requesting if it had all been a mistake, they should wire the money into my account immediately, that I did not wish to wait for them to reissue a check as I had been holding this check for over a month. No response. What are the odds they would have a contract with someone named Andre Monnick when my name is Andrea Minnick. And how dumb is it that they managed to cancel the check I was holding, and put all the paperwork regarding my home including the tenants information in that envelope if they meant to send it to another individual..
I then get an email saying they have sent my check Priority and a tracking number and that since they mailed it from a ups store it probably wouldn't register for a while. OK, now it is starting to click, they don't have an office at that address, that address is a postal box at guess where? A UPS store. I tried to track the mail and continue to get a message that the tracking number does not exist.
Later that evening I called the tenant and asked if she had in fact got the check stopped and she said it was a cashiers check and was told by the Bank there was nothing she could do. I advised her she may lose her money, because KACW had not paid me rents for January or February and the tenants may have to obtain legal counsel since their Lease was with them, that I am the owner of the house and I'd have every right to take possession of the house because I had not been paid.
I continued to check the tracking number and was not able to obtain any information. I emailed KACW and let them know the number was no good. No response.
On February 17th I received a check for January and February lease payments that had another name marked out and my name written over it. See photo attached. The bank would not honor the check DUH! I again called KACW, no answer. The bank tried to reach them by phone, no answer. I emailed and they responded a check would be reissued but they didn't understand why the bank wouldn't cash the check. If the bank would not, they'd cancel it and send another out priority mail.
On Saturday the 18th, I emailed them again and said to send me another check, this one is no good. They said they would reissue one Monday the 20th and send it priority mail. Finally, on Wednesday, the 22nd, they sent out another check, again through the UPS store which they are using as their office address. I received the check on February 27th.
At this point I was tired of the crap and sent them a letter and changed their late payment fees. It is ridiculous to have a $25 late fee, when they are late every month, and all they pay is $25, whether it is 1 day late or 50 days late. Joanne immediately responded (when she doesn't respond to anything else) saying I could not change a contract once it has been signed. That their payments will continue to be mailed out in the time frame of due on the 10th, late on the 16th. Hmmmmm, has she checked her records, how can they continue to do what the contract says when they haven't done it yet??? And oh, they are disregarding my letter.
OK, now it is March. No payment in the March 15th mail. I email them. No response. March 16th, no payment, I email them, no response. March 17th, called, voicemail says full, not taking any messages. I email on March 17th, saying I tried to call, but couldn't leave message. March 20th, called at 9:36 am, left message asking when I could expect payment. No response. Sick and tired of all the runaround, I file a complaint with the BBB. I also put the following posting on ----- to see if there is anyone out there that is having the same problem with KACW:
Has anyone heard of these people? They solicited online to sublet my property in Oklahoma and every month I get the run-around (if I can get ahold of them at all) when it comes time to receive the lease payment. They are run by Matthew and Helen --- and Joanne ----. They list their address as 12472 Lake Underhill Road #143; Orlando, FL 32828 email me if you know anything
I called KACW again March 22nd, no answer, left message. Later that day I get an email saying the payment was mailed the day before. Receive check March 25th, envelope postmarked March 22nd. So they didn't mail it the day before, they mailed it that day.
Numerous people contact me through ------ asking about KACW over the next several days.
On April 5th, I get the following email from Joanne ---- at KACW about the CL posting.
You need to immediately remove this poster or face criminal fraud charges, not to speak of a slander civil lawsuit, and immediate termination of the contract. You have 24 hours.
Then the next morning I get this email that is supposedly from her attorney:
Joanne, I advise you to immediatly file a slander lawsuit. You have paid?? Correct? If that is correct then I will check in with an Oklahoma State Attorney to see about fraud charges. She also posted your address without your written permission . How many deals have you lost because of this posting?? You can also file a lawsuit for that. No matter what happens down the road you have this as a tool, so if you do decide not to sue now, you can sue later, but you know I think you should now. I know you're simply asking for my advice, and you always try to do the nice thing, but what you've told me already this situation is only going to get worse. Call me or e-mail me if you need any help with the paperwork.
OK, now they are going to sue me for all these things. I ignore all their emails. I do go on ------ and change the posting, but I don't remove it.
Now it is April 17th, no payment for April. I email them on April 15th, no response. Today I mail certified a letter saying they are in default, again.
What a joke this company is, if you are smart, you won't touch their offer.
Andrea
Muskogee, Oklahoma
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
4 Updates & Rebuttals
Andrea
Muskogee,Oklahoma,
U.S.A.
NEW NAME In Faith Properties, Inc.
#2Author of original report
Wed, June 14, 2006
on 6-12-2006, Matthew and Helen Joanne Pearce changed the name of their corporation to In Faith Properties Inc., they list their new address as 1969 S Alafaya Trail #125; Orlando, FL 32828, you can get this PUBLIC information online at sunbiz.org.
I did get possession of my house back, but with about $10,000 in damages that KACW's contract states they will be responsible for. The only thing they have been responsible for is taking money and not doing one thing they promised. I have submitted pictures of the carpet damages where tenant spilled about a quart of paint that splattered across the floor, along with a huge red kool-aid stain, also they painted (did such a wonderful job by painting over all the plug ins and light switches) the huge living area, KACW failed to instruct the tenants about the sprinkler system and it was therefore never used, killing over 25 of the mature bedding shrubs.
They kept a dog in the florida room, resulting in a bad odor and the trim around all the windows being chewed up and having to be replaced, broke the corner off a very expensive etched glass sliding door, not to mention the roaches.
Andrea
Muskogee,Oklahoma,
U.S.A.
Now they file a complaint with BBB Against me
#3Author of original report
Thu, April 20, 2006
My complaint is valid, and I will prove everything because guess what, I keep everything. Yep, envelopes, phone bills, emails all of it. They will show who is telling the truth. And for me being a coward, YOU are the one who does not return phone calls and emails, and I'll prove that also. And, to say I sent that letter by regular mail, that is pure BS, look on this report, there is or will be a copy on here shortly, I have the certified mail receipts. I guess you must not have been at the UPS/FedX store you call your office the day it was delivered, someone signed for it. Maybe you were in one of your four bathrooms when the mail came.
If you were wanting to move forward with the agreement we originally agreed on, and you are over 30 days late on your payment, and the customer asks you to simply wire it into their account, and instead you send a check that can't be cashed, therefore delaying payment again, and you are hopelessly apologizing for all the mistakes, you should just wire the money like you were asked to do, end of story. But no, you choose to buy yourself more time. You claim to have a business and accounting degree from the University of Oklahoma or Oklahoma University. You continually don't send the late fees that are spelled out in the contract and your business and communication skills are as bad as they get. And to top that off you aren't even licensed to sell real estate.
As far as the public website, it is just that, a public website. It is ridiculous to say I posted this because you would not change the contract, it is because you are continually late with your payments and that needs to be noted. I've been dealing in real estate longer than you have, and the one thing that upsets me is not the late rental payments, its dodging me and not giving me the response of when I can expect the payment. This is your speciality.
J
Somewhere,Missouri,
U.S.A.
Don't Worry
#4Consumer Suggestion
Wed, April 19, 2006
Don't worry Andrea, I believe that Ms. Pearce will soon be too busy defending herself from criminal FRAUD charges to come after you. Read the other reports about these ripoff artists on this website, and you'll find that your experiences with these crooks is the same. I'm sure the Florida Attorney General's office is aware of the criminal acts commited by this person, and is preparing a strong case to put her away for a long time. By the way Ms. Pearce, If you read this, I hope you have a criminal lawyer on retainer along with the ambulance chaser you keep referring to.
Andrea
Muskogee,Oklahoma,
U.S.A.
email I got this morning from KACW
#5Author of original report
Tue, April 18, 2006
Here is the email I got this morning from KACW:
Andrea,
We mailed out our payment within time according to our contract, and even mailed you the tracking #, and you decided to make up nonsense again. Are you crazy, insane, or just stupid? This e-mail is too inform you that you are in breach of contract. You will immediately refund our down payment, and this month you will send back our payment, since you did this nonsense. If you cash the money order we will press charges, if you do not refund our down payment, we will press charges. Our contract is very clear, even if you don't agree with it. This posting was made illegally, and when you receive payment, your going to realize it, but guess what??? It's going to be way too late. That posting cannot be removed, it will affect our business. We are going to be forced to have to sue you for damages, and I did not want to do that. And why did you make up all those statements in your post? We found the other ones, did you not think we would find this too?? You thought it would be okay to lie, they possibly can't find this one. Guess what, our Attorney found this one, and if you post more, we will find them, and it will make our case so much stronger. You can consider the contract with us terminated. We will no longer accept rent from our buyers nor pay you rent. Since this will be handled in court from now on we are requesting you do not contact us at all, in any way, except to refund the money back to us, and we require we receive it by 4/25/06 to our mailing address below.
Thank You,
Helen Joanne Pearce
KACW Investments
12472 Lake Underhill Rd. #143
Orlando, FL 32828
I did in fact get the April payment today the 18th, it was mailed from Orlando April 15th. They did not include the late charge as required by the contract. Their contract with the tenant very plainly states "All rent payments must be received by the 5th of each month, not mailed on the 5th" In my contract with KACW it states "Rent shall be $1050 per month, payable in advance upon the tenth day of the month. In the event the rent is not paid within five (5) days after due date, Lessee agrees to pay a late charge of $25 plus interest at 2% per annum. They have paid me late charges before, but never paid the 2% which wouldn't amount to much anyway. They don't seem to think I should keep the rent for this month, when they collected it from the tenant. Get real.
