- Report: #1252935
Complaint Review: KaTom Restaurant Supply - Kodak Tennessee
Reported By:
jobbophm -
Los Angeles, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
KaTom Restaurant Supply
305 KaTom Drive Kodak, 37764 Tennessee, USA
Phone:
800-541-8683
Web:
N/A
Categories:
Business Rating:
(0)
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KaTom Restaurant Supply Classic Bait and Switch Kodak Tennessee
Classic bait and switch. Ordered a pot for a better price than Amazon, have to pay for shipping, but oh well. Then get an email from "Order Processing Dept", not even a name of a rep, stating that my item was sold to another customer right before I ordered. Also, Lodge is having troubles keeping up with manufacturing. How convenient! They say please wait and we'll mail out soon. Well 20 days pass and no word. I send an email in the yesterday evening to cancel my order. Guess what, 6am I get an email that "has already been sent to our warehouse to ship today". So it hasn't shipped yet but still KaTom is gonna go ahead despite my instructions. I call customer service, get transferred to a voicemail. Call back, ask for a supervisor, wait on hold for 10 minutes, before calling again. Finally get a supervisor Heather, who gives lame excuse after excuse that worsens the situation. I tell her to provide a prepaid return shipping label, have to repeat 3 times, and she says she has to ask her office manager and will get answer in 5 days. She says, if I want I can call back at that time. So this supervisor not only does not have the authority to have a return label made, but she may or may not follow up on this incident. Worst customer service experience ever! NEVER again!
