ANITA
ALTOONA,#2UPDATE Employee
Tue, May 04, 2004
DEAR READERS; I WORK FOR KAUFMAN'S WEDDING WORLD. I PERSONALLY SPOKE WITH THE CONSUMER 'NANCY' WHO STARTED THIS CASE. THE INFORMATION THAT I GAVE THE CONSUMER WAS THAT THE STORE DOES NOT "REGISTER" GOWN FOR THE PROM, AND THAT PERHAPS SHE MISUNDERSTOOD. NONE OF OUR STORES 'REGISTER' GOWNS FOR THE PROM. IT IS NOT A PROGRAM THAT WE CHOOSE TO USE IN ANY OF OUR LOCATION. I INFORMED THE CONSUMER THAT WE PURCHASE "LINES OF GOWNS" FROM VENDORS, MEANING WE PURCHASE ALL, OR SOME OF THE ENTIRE LINE OF GOWNS THAT A PARTICULAR VENDOR OFFERS FOR THE PROM SEASON. AS FOR OUR CUSTOMER SERVICE, NANCY FAILED TO INFORM YOU THAT SHE HAD A CONVERSATION WITH ME AND I TOLD HER THAT AS HER SALES RECEIPT/SALES CONTRACT STATES, ALL SALES ARE FINAL, NO REFUNDS, RETURNS, EXCHANGES OR CREDITS. PLEASE BE ADVISED THAT IT IS NOT UNETHICAL TO NOT REGISTER PROM GOWNS, OBVIOUSLY THE CONSUMERS DAUGHTER REALLY LIKED THE GOWN, AND NANCY MUST HAVE LIKED IT AS WELL, OR THE PURCHASE WOULD NOT HAVE BEEN MADE ON THE SAME DAY THAT THESE TWO CONSUMER CAME INTO THE STORE TO FIND A GOWN. NANCY SIGNED THE SALES AGREEMENT AND AGREED TO OUR TERMS OR THE GOWN WOULD NOT HAVE LEFT THE STORE THAT DAY.