- Report: #90529
Complaint Review: Kaufman's Wedding World - State College Pennsylvania
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Kaufman's Wedding World
2615 E. College Avenue State College, 16801 Pennsylvania, U.S.A.
Phone:
814-942-5719
Web:
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Kaufman's Wedding World ripoff dishonest business practices State College Pennsylvania
My wedding is in 10 days and I don't have a wedding dress! I was promised the dress would be in by April 1st and it arrived the day of my fitting appointment, only 2 weeks before the wedding and it came in 2 sizes too small. The dress was dirty and I suspect it was a sample gown off the rack.
When I called to schedule a fitting appointment in the middle of March, I was told my dress would be in next week and not to worry. They also told me the next available fitting appointment was May 13th, 6 days before my wedding. I convinced them they had to fit me in May 3rd, but even still that was very little time! They insisted they do this all the time, that I would be taken care of and I shouldn't worry about getting the alterations done in time.
When I called one business day before my fitting appointment the dress was still not in the store! They insisted they would get the dress in time. I drove 200 miles to the State College location (4 hours) to find a dress that was too small. They discovered the dress was too small when I was trying the dress on. Where is their quality control? Don't they check in the merchandise? Like I said, I suspect my dress was never ordered and they scrambled to get any size dress. I can't believe they let me spend a whole day in the car driving to a dress that didn't fit.
They are now unable to get my correct size and I now can not have my dream wedding gown. This is completely devastating and has caused much distress.
When I purchased the dress in September 2003, I was told if I pay in full they would give me a discount and waive the rush fee. They told me it takes 9 months to get a dress in. I called the headquarters of the dress manufacturer and it only takes 3 months to get a dress. There was never a rush fee, they lied to me!
I have spent the week looking at back up dresses. I have lost wages from work, I've incurred long distance phone charges, lost automobile expenses, and not to mention valuable time.
There is no excuse for this situation. They are a crooked company!
Tanya
Leola, Pennsylvania
U.S.A.
When I called to schedule a fitting appointment in the middle of March, I was told my dress would be in next week and not to worry. They also told me the next available fitting appointment was May 13th, 6 days before my wedding. I convinced them they had to fit me in May 3rd, but even still that was very little time! They insisted they do this all the time, that I would be taken care of and I shouldn't worry about getting the alterations done in time.
When I called one business day before my fitting appointment the dress was still not in the store! They insisted they would get the dress in time. I drove 200 miles to the State College location (4 hours) to find a dress that was too small. They discovered the dress was too small when I was trying the dress on. Where is their quality control? Don't they check in the merchandise? Like I said, I suspect my dress was never ordered and they scrambled to get any size dress. I can't believe they let me spend a whole day in the car driving to a dress that didn't fit.
They are now unable to get my correct size and I now can not have my dream wedding gown. This is completely devastating and has caused much distress.
When I purchased the dress in September 2003, I was told if I pay in full they would give me a discount and waive the rush fee. They told me it takes 9 months to get a dress in. I called the headquarters of the dress manufacturer and it only takes 3 months to get a dress. There was never a rush fee, they lied to me!
I have spent the week looking at back up dresses. I have lost wages from work, I've incurred long distance phone charges, lost automobile expenses, and not to mention valuable time.
There is no excuse for this situation. They are a crooked company!
Tanya
Leola, Pennsylvania
U.S.A.
1 Updates & Rebuttals
ANITA
ALTOONA,Pennsylvania,
U.S.A.
WHAT TANYA FAILED TO MENTION
#2UPDATE Employee
Thu, May 20, 2004
TANYA FAILS TO MENTION, THAT SHE AND I HAVE WORKED ON SECURING FOR HER ALTERNATE GOWNS OF HER CHOICE. THIS CONSUMER REMOVED HER SPECIAL ORDER GOWN FROM OUR STORE ON MAY 10, 2004. THIS CONSUMER WAS GIVEN OPTIONS, RANGING FROM A FULL REFUND, OR SHE COULD SELECT ANOTHER GOWN. SHE CHOSE TO TAKE THE GOWN IN WHICH SHE ORDERED.
