Complaint Review: Kay Jewelers - Kay.com - Sterling Jewelers - Signet Jewelers - Akron Ohio

Sorry, but you should have never signed for the ring in the first place if you were not satisfied.  You sound older and should have more common sense than that.  You kind of make me sick, actually.  "Two young males loitering in the store...Didn't fit environment.." This sounds like profiling, and you should be ashamed.  WHY didn't they fit the environment of a jewelry store?  Because they were young?  Maybe wore baggy clothes?  Were they a MINORITY? 

The reps "accosted" you? Please. Your a drama queen.  You have no clue what accosted even means.  "Put his elbow on the table and stared at you to intimidate you?" I personally think you are way out of touch with reality and second, are making up excuses as to why you are indeed at fault.  When it becomes a matter of he said, she said, the only thing that you can refer back to are the facts, in this case, documents and signatures.  If I were a lawyer for Kays, it would be open and shut.  Is this your signature stating that this piece of jewelry is to your satisfaction?  Yes? Done. 

You know, 99% of your post has to do with everything BUT the ring. Your problems, your husband's problems, who said what, who did what, who went with whom, who didn't call whom, who did or didn't call on this or that date. WHO CARES? Just do us a favor and stick to the problem of the ring. In your first post, out of seven paragraphs, only one sentence deals with the actual problem, the ring. I hate to use the term but skip the drama. I'm always suspect when the last words are: "Looking to sue for fraud". Usually people looking for a meal ticket.

You know, 99% of your post has to do with everything BUT the ring. Your problems, your husband's problems, who said what, who did what, who went with whom, who didn't call whom, who did or didn't call on this or that date. WHO CARES? Just do us a favor and stick to the problem of the ring. In your first post, out of seven paragraphs, only one sentence deals with the actual problem, the ring. I hate to use the term but skip the drama. I'm always suspect when the last words are: "Looking to sue for fraud". Usually people looking for a meal ticket.

You know, 99% of your post has to do with everything BUT the ring. Your problems, your husband's problems, who said what, who did what, who went with whom, who didn't call whom, who did or didn't call on this or that date. WHO CARES? Just do us a favor and stick to the problem of the ring. In your first post, out of seven paragraphs, only one sentence deals with the actual problem, the ring. I hate to use the term but skip the drama. I'm always suspect when the last words are: "Looking to sue for fraud". Usually people looking for a meal ticket.

You know, 99% of your post has to do with everything BUT the ring. Your problems, your husband's problems, who said what, who did what, who went with whom, who didn't call whom, who did or didn't call on this or that date. WHO CARES? Just do us a favor and stick to the problem of the ring. In your first post, out of seven paragraphs, only one sentence deals with the actual problem, the ring. I hate to use the term but skip the drama. I'm always suspect when the last words are: "Looking to sue for fraud". Usually people looking for a meal ticket.

Going to have to get lawyer; dollar value exceeds small claims. BBB no help; kay/kay.com/sterling customer service mgr didn't call me until I filed complaint on this site, even though I left her a message on 3/6/08. She badgered me the entire phone call, asking me what was wrong, and admitted that she had no documentation (receipts/repair slips, etc) except for the BBB complaints I had filed, which she drilled me on. Additionally, in her BBB rebuttal, she falsely and intentionally misrepresented our phone conversation on 4/25/08, and said that I refused additional customer service. Never said it, and wish I had recorded all conversations. Been repeatedly called a liar by company, when all I want from them is to be accountable for damage, apologize, and deliver my wedding set back to us in the state in which it was delivered. Will post all emails shortly.

NOTE: I DID NOT insert the "BBB" hyperlinks in my message. Don't know how they got there. Went on 4/20/08 to once AGAIN pick up my wedding set. Since my husband is still in Iraq, one of his military peers/friend accompanied me. I was so upset prior to going to the store again I got sick. I just cannot handle how the mrg/store employees/"cust. svc" people verbally accost me any more. When the mgr presented me with my ring, it was not repaired properly. When I told him so, he lied and said that his store didn't repair a certain type of defects. HE WROTE these issues down on the repair receipt from 4/6/08!!! When I showed it to him, he started yelling at me in the store, in front of my husband's friend. I asked to compare my ring to the same one in his case, put them side by side, and was appalled to see how much damage the repair shop had done to the ring. After several verbal bouts (the mgr would NOT accept responsibility for ANYTHING, which appalled me and my husband's friend), my friend suggested that I let them "repair" it again and that my husband pick it up when he gets back from Iraq. It just keeps getting worse.