Nicole
Pennsylvania,#2Consumer Comment
Sat, April 07, 2012
I'm so sorry for you experience :( My heart breaks for you. Have you tried contacting the store manager? Territory manager? Honestly I'd get every phone number from the store that I could, I'd call anyone who will pick up, leave messages every day, anything to get my point across. Did they say why it was taking so long? I'd also make sure to have a private jeweler check the diamonds when you get it back. I sent mine (originally purchased at kay) to get it resized, this was right after it had been appraised and thoroughly inspected via my personal jeweler. I got the ring back and my previous near perfect diamond had a HUGE inclusion in it, literally visible to the naked eye. Needless to say, that was a HUGE ordeal and I got my perfect diamond back with a ridiculous amount of effort on my part, but hopefully I save you some time and trouble!
Please thank your fiance for the work he's doing for our country, and I really hope things look up for you! Kay can go suck a rock :)