- Report: #868313
Complaint Review: Kay Jewelers - Sandy Utah
Reported By:
Shelly1965 -
Riverton, Utah, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Kay Jewelers
106th South State Street Sandy, 84065 Utah, United States of America
Phone:
Web:
www.kay.com
Categories:
Business Rating:
(0)
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Kay Jewelers Employees Lie and company doesn't stand behind what you are told! Sandy, Utah
Buyer Beware: Kay Jewelers & Jared will not stand behind what their employees tell customers. Jared and Kay are owned by the SAME company, when we purchased my wedding ring we bought the extended warranty so I can have it rhodium dipped. The employee at Kay Jewelers told us we could take it directly to Jared's to have this done so I wouldn't have to wait for 3-4 days, which they did 3 times. Now suddenly Jared has new management and said I can no longer do that, it
has to go to Kays and then shipped to the EXACT Jared's where I drop it off to be done, which will take 3-4 days. We even offered to buy the exact rings last year at Jared so it wouldn't be an issue and they assured us it was the SAME company and they would honor the warranty there. When I called the so called customer service department for both
companies the only thing they would say was "sorry OUR employee didn't give accurate information, they no longer work for the store". So I asked the manager if their employees can just say whatever they want to get the sale and then they just don't worry about standing behind what we were told. He pretty much said sorry but we will not allow you to
take it directly to Jared, even though he knows this is what I was told.
So be careful when shopping at Kay's or Jared Jewelers and make sure you get EVERYTHING in writing!! Truly the WORST customer service I have seen for a so called huge jewelery store. This was such an easy fix for the company to simply let me drop my own ring off to where it would be serviced rather than have it shipped from the Kay store?? They have lost
my business for good!
has to go to Kays and then shipped to the EXACT Jared's where I drop it off to be done, which will take 3-4 days. We even offered to buy the exact rings last year at Jared so it wouldn't be an issue and they assured us it was the SAME company and they would honor the warranty there. When I called the so called customer service department for both
companies the only thing they would say was "sorry OUR employee didn't give accurate information, they no longer work for the store". So I asked the manager if their employees can just say whatever they want to get the sale and then they just don't worry about standing behind what we were told. He pretty much said sorry but we will not allow you to
take it directly to Jared, even though he knows this is what I was told.
So be careful when shopping at Kay's or Jared Jewelers and make sure you get EVERYTHING in writing!! Truly the WORST customer service I have seen for a so called huge jewelery store. This was such an easy fix for the company to simply let me drop my own ring off to where it would be serviced rather than have it shipped from the Kay store?? They have lost
my business for good!
1 Updates & Rebuttals
Shelly1965
Riverton,Utah,
United States of America
wrong email address
#2Author of original report
Fri, April 13, 2012
Sorry, I put my email address where the companies was supposed to be....not sure how to correct it but theirs is Kay.com.
Thanks!
