- Report: #96393
Complaint Review: Kayak Pools East - Pennsylvania
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Kayak Pools East
[email protected] Pennsylvania, U.S.A.
Phone:
800-5105624
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Kayak Pools East ripoff failure to call or make good on problem when pool was installed Philadelphia Pennsylvania
we purcahsed a $19,000 pool in july 2003. We closed the pool about 3 weeks after it was installed. We opened the pool about 3 weeks ago. After about a week we noticed a black spot in the center of the liner near the drain. I knew it was not there prior to this as the days passed the black spot got larger and started to spread. My husband contacted the Kayak company in NY and they said we had to contact our local company. At that time the rep. on the phone said it sounded like black algea was in the sand, and was showing through the pool and eventually the entire bottom would turn black. He said there is a chemical that can be sprayed on the sand to rid it of the black algea. My husband has made at least 10 calls to our local company and they will not return our call. One girl even hung up on him. If they knew this problem could exist they should have sprayed the sand prior to laying the liner. They were paid in FULL on the day of installation and now we cannot get anyone to call us back or help us out. I'm at my wits end.
Sandra
brookhaven, Pennsylvania
U.S.A.
Sandra
brookhaven, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Steve
Bakersfield,California,
U.S.A.
Black Algae is a condition of improper maintanance
#2Consumer Suggestion
Sat, February 04, 2006
If the black spot is indeed black algae then it is a condition of improper water balance. You mentioned sand and liners. I assume you have an Above Ground Pool. It is very difficult for black algae to form inside of an AG pool. Black algae has a root which has to dig into something. Usually in an AG situation it is due to laps or folds in the liners. In a plaster pool it roots directly into a pit or crack or crevice in the plaster. Either way maintaining proper balance of chlorine and ph levels would eliminate this algae from forming.
Mike
Pasadena,Maryland,
U.S.A.
Kayak rebuttal (black algea???)
#3REBUTTAL Owner of company
Fri, February 03, 2006
Kayak East coast as a company has not had any customers call re: "black algea" in the past 10 years. One of the main reasons we do not supply sand or water is because we can not control where it comes from. The sand may have been contaminated when it was delivered. Did you contact the supply company where you purchased the sand from??? Did you report that company in your "Rip off" report??? Since I am a hands on owner don't you think I would have had some contact with your situation if you called 10 times. I apologize for the delay in the response but I don't review this site on a regular basis based on the fact that we do not rip customers off!!! If your problem still exists call our office and I will set up a service call to see what the actual problem is.
