Kayak Pools Midwest
Indianapolis,#2UPDATE Employee
Tue, February 10, 2015
Kayak Pools Midwest is very sensitive to your situation. This pool was purchased at the end of May thus all pool sales before her that season were to be installed first. Unfortunately we had a very rainy June and to top it off, the weather did not cooperate for a favorable swim season for anyone thus everyone got backed up with their install. Also, when conducting any residential construction there are regulations and county codes that must be adhered to for guidelines and permits, thus must have to follow each specific county’s requirements. Also some rural counties have a slower process than counties within major cities. As many home improvement projects there is a mutual point of overall investments for all parties, thus we had a substantial investment in this customers pool. As stated clearly in all customers documents there are certain entities out of our control with one being time frame on permits but the major setback was the weather. Our Kayak Award Winning Pool has a 30 year warranty and most families purchase our pool as a long term investment thus letting a week or two being the deciding factor on a decision for the next fifteen to twenty years does not make a whole lot of sense. We would be more than happy to honor her contract and get her swimming. Please feel free to contact us at. We are very proud to have an A+ rating with the BBB and in excellent standing with the attorney general.