Jim Giza
Massachusetts,#2UPDATE Employee
Tue, March 12, 2013
Hello,
Would you please go to http://www.kayak.com/feedback/form and provide full details of the issue? We'll then be able to quickly investigate and get to the bottom of this.
Please include dates of travel -and- the date of purchase. By doing so, I'll be able to quickly dive into our audit/archive logs and locate your precise query etc. If it turns out that you searched for date XXX and we in fact then transferred you somewhere else with incorrect date YYY we will make it right.
Again, please provide as much info as possible in the above feedback form as it'll help us more quickly locate the records and more quickly get you a resolution.
Kind regards,
Jim Giza VP Technology, KAYAK
brendan
United States of America#3Consumer Comment
Tue, February 26, 2013
Kayak.com did not guarantee my booking.
I find some similarities in our cases.
I booked a flight on 3 Jan for 9 Jan for my client to travel. When he reached the airport, apparently China Southern Airlines told him that his flight was cancelled by Kayak.com had they couldn't do anything about it. Kayak.com had sent me flight check in alerts twice the day before. No change in itinerary was even sent and the booking had been confirmed on email.
They claimed that they had sent an auto generated email to notify and claimed to have made calls but to no avail.
Thankfully u managed to get a flight after from Alaska