- Report: #1251854
Complaint Review: Kayak - Internet
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Author Confirmed
Why?
Kayak
Internet, USA
Web:
Kayak.com
Categories:
Business Rating:
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Kayak We booked a hotel room with this website on 8/2015 Internet
We booked a 4 star hotel with kayak on 8/15 and got a confirmation with them. When we arrived to Victoria, Canada
on 8/22/15 to the Chateau Victoria Hotel. The hotel manager told us that we didnt have a reservation there and handed
us a note from this website to go to a run-down motel nearby. We couldn't get a hold of anyone from this website and end up
have to find another hotel on our own and spent over $300 per room on that night. We only had one day in Victoria and had
to spent all our time looking for a place to stay. Our vacation was ruined. The manager at the Chateau Victoria said this happened a lot.
