- Report: #815190
Complaint Review: Key Bank - Boulder Colorado
Reported By:
Martin -
Boulder, Colorado, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Key Bank
2590 Pearl Street, Suite 100 Boulder, 80302 Colorado, United States of America
Phone:
800-539-2968
Web:
Categories:
Business Rating:
(0)
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Key Bank ATM Cheat Boulder, Colorado
I went to the Key Bank ATM located at 2590 Pearl St. with the intent of withdrawing $60.00. I used my Wells Fargo debit card and among the options was "$60.00 fast cash" which I chose. The next screen showed that "bank fees might apply" but if I remember correctly, no amount was stated. I ground my teeth but I was in a hurry and assumed that the bank fees would be $2 or $3 maximum. So, 3.3%... lame but I realized I didn't have time to make another stop at one of my banks' ATMs and hit OK.
A single $20.00 came out. I was puzzled. There must have been a mistake. I stupidly opted not to get a printed receipt so I didn't have anything to go on other than the assumption that either the machine malfunctioned or that I had made a mistake and somehow read the numbers incorrectly. Maybe the cash dispenser was jammed.... But I still needed more cash and figured I would try another transaction, paying greater attention to both the machine's and my actions. Hit the same $60.00 button and this time opted for a printed receipt.
To my amazement, another single $20.00 bill was ejected along with a receipt for $20.00 PLUS $4.00 in fees.So I paid $8.00 in fees to withdraw $40.00 and checked this against my online Wells Fargo statement.
That's 20%. That is a crazy amount to pay, simply to get one's own money. This was not a loan or an international transaction. There's either a problem with the software or worse, the software was deliberately deceptive to screw patrons.
If one calls their customer service number (posted by the machine) without having a Key Bank account, expect an hour of circular phone trees and no apparent possibility to speak to a customer service rep. Their website lists the same number, there however stating limited (banking) hours.
I get paid tomorrow so I could drop my account low enough with a $60 withdrawal and still have a few bucks until that check gets deposited in the morning.The $8.00 fees made it then impossible to get the remaining $20.00 I needed. So I was short and had to ask my friends to loan me money.
Now I have to use my lunch hour to straighten this mess out in person.
DO NOT USE THIS ATM AND AVOID THIS SHYSTER BANK LIKE THE PLAGUE!!!
A single $20.00 came out. I was puzzled. There must have been a mistake. I stupidly opted not to get a printed receipt so I didn't have anything to go on other than the assumption that either the machine malfunctioned or that I had made a mistake and somehow read the numbers incorrectly. Maybe the cash dispenser was jammed.... But I still needed more cash and figured I would try another transaction, paying greater attention to both the machine's and my actions. Hit the same $60.00 button and this time opted for a printed receipt.
To my amazement, another single $20.00 bill was ejected along with a receipt for $20.00 PLUS $4.00 in fees.So I paid $8.00 in fees to withdraw $40.00 and checked this against my online Wells Fargo statement.
That's 20%. That is a crazy amount to pay, simply to get one's own money. This was not a loan or an international transaction. There's either a problem with the software or worse, the software was deliberately deceptive to screw patrons.
If one calls their customer service number (posted by the machine) without having a Key Bank account, expect an hour of circular phone trees and no apparent possibility to speak to a customer service rep. Their website lists the same number, there however stating limited (banking) hours.
I get paid tomorrow so I could drop my account low enough with a $60 withdrawal and still have a few bucks until that check gets deposited in the morning.The $8.00 fees made it then impossible to get the remaining $20.00 I needed. So I was short and had to ask my friends to loan me money.
Now I have to use my lunch hour to straighten this mess out in person.
DO NOT USE THIS ATM AND AVOID THIS SHYSTER BANK LIKE THE PLAGUE!!!
1 Updates & Rebuttals
Denver Dave
United States of AmericaFile a Report with Wells Fargo!
#2General Comment
Thu, December 29, 2011
So let me get this straight...you are a Wells Fargo client who chose to use the KeyBank ATM on the corner of 28th and Pearl to withdraw funds from your Wells Fargo account...when there is a Wells Fargo ATM located on 28th between Pearl and Canyon, not even a block away?
First of all, you should have made the effort to walk half a block to the Wells Fargo ATM to withdraw your money to avoid a fee. $4.00 for a withdrawal is sadly becoming more and more common now. I was trying to withdraw from my US Bank checking account at a Bank of America ATM in L.A. while I was on vacation, and the atm fee was $5.50!!! I cancelled the transaction, then just opted to check my balance at the ATM to see if I could use my debit card for dinner that night. After I got back home and received my statement, I see that US Bank charged me $3.00 for a "regional atm balance inquiry". Apparently it now costs $3.00 to check my balance at a non-US Bank ATM. BS!!!
Second, since you are an account holder with Wells Fargo, you need to file a dispute with THEM, not KeyBank. They can have you fill out an affidavit of loss refund you the $40 that wasn't dispensed each time, and then try to settle with KeyBank when they count the cash in the ATM and find it off from what the computer says it should be.
