Complaint Review: Key bank - Richland Washington

The decal says credit OR debit. Apparently there "may" be no difference to the bank regardless of what we want to believe...and also note from the decal...

The word "may" is used four times.

The words "or", "if" , "typically", "vary", "usually", "but", depending",  as well are used liberally. If we have a problem with our account and wish to dispute it with the bank, how do you think they would respond if we used those words so liberally?

..I would consider it a form of a ripoff or a scam if a responsible account holder was subjected to fees due to a gas pump hold. I have been down this road before and it caused me to be extra cautious. I notice on some pumps there is a warning of this..and on others there is none. So there are no standards or warnings in some cases so if this was the sole cause of any fees I would hold the BANK 100%  responsible and not the account holder.

 Well that is until there is some kind of standard or regulation put in place that informs us what we need to enter into the register whether we are purchasing 1 dollar in gas, or 75 dollars...  Here is a pic I took myself of a decal on a pump near my house...but note I have not seen this on ANY other pumps but this particular one gas station which made me go..hmmmm... oh and note it is clearly implying the hold amount and length of time is up to the bank of the card user, and not the gas station. So where is this noted in any of the bank terms and conditions? And how would keeping a perfect register help us if the bank tires to hammerbag anyone from this unknown and as far as I am concerned "un authorized" hold. Because for it to be truly "authorized" we should be informed of this at the POS and asked permission to hold whatever amount the bank wants..and for how long...or given the choice to not purchase at the pump and pay the attendant at the register to avoid the hold altogether.

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"Ken....
AUTHOR: Ronny g - North hollywood (USA)
SUBMITTED: Tuesday, March 06, 2012POSTED: Tuesday, March 06, 2012

I have to ask...what do you mean by "especially gas stations put a hold on up to $100 of your funds for a few days to be sure they get paid"

So what you are saying is every time we put gas in our cars we should enter an additional "up to" $100.00 into our registers or if this results in any overdraft fees it is our fault either way and we are some kind of deadbeats?

I totally agree that people should take personal responsibility for their accounts but really??? We need to account for up to $100.00 each time we get gas and enter this into our check registers? Do you actually do that? Honestly now bro????"
It really doesn't matter how a person tracks the "funds hold" on a debit card used at a gas pump, just know that it IS commonplace and up to around $100 to guarantee the seller they'll get paid if the card should be maxed out before they get credited for the purchase. This is why I now use my CREDIT card exclusively for pay at the pump gas purchases, no such hold is applied.

My point is/was, if you DO use the card in this manner you have to expect the hold and allow for it or get NSF fees.
Whatever I'm doing must be working, as I have NEVER in over 60 years of banking, paid an NSF charge...ever.

I hope the OP will at least think about what I posted previously, and that it helps.  It's intent was to provide helpful information from experience.

Thanks for taking an interest.

 I have to ask...what do you mean by "especially gas stations put a hold on up to $100 of your funds for a few days to be sure they get paid"

So what you are saying is every time we put gas in our cars we should enter an additional "up to" $100.00 into our registers or if this results in any overdraft fees it is our fault either way and we are some kind of deadbeats?

I totally agree that people should take personal responsibility for their accounts but really??? We need to account for up to $100.00 each time we get gas and enter this into our check registers? Do you actually do that? Honestly now bro????

by keeping an accurate, up-to-date check register.  You need to enter ALL transactions and in a timely manner.

Next, before adding any deposits to your register, you can check online to see if they have been credited yet and THEN also enter them into your register.

Don't forget to also enter debit card usage and keep in mind, some merchants, especially gas stations put a hold on up to $100 of your funds for a few days to be sure they get paid.

Going online, even on a daily basis, is not the total answer.  The balance only shows a snapshot of your account at that specific date and time.

Any other checks you've written or debit card usage will only appear AFTER they are posted by your bank.

I know you said you're not having trouble at your new bank....yet, but you will if you continue as you have in the past.
Ask your bank for help with maintaining a check register if it's a new concept to you.

According to what you are saying the bank should take responsibility for not posting every transaction instantly to your account...a more proper response to what happened to you would be to realize that you should keep a written record of all of your transactions rather than relying on the bank website to be perfectly up to date.  

Simple fact, if you keep track of your own money you won't overdraw like that.