- Report: #333569
Complaint Review: Key Bank - Tacoma Washington
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Author Confirmed
Why?
Key Bank
1101 Pacific Ave,Tacoma, WA 98402 Tacoma, 98402 Washington, U.S.A.
Phone:
253-305-2779
Web:
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Key Bank Key bank is no longer a safe place to put your money, cash deposits are not credited until they are "posted" Tacoma Washington
Key Bank is a "FRAUD", using acceptable financial terms such as "Available Balance" and "Current Balance", and creating hidden and new definition to those terms as they please, and the definitions are not disclosed to the customer. No "HANDS UP, YOU ARE BEING ROBBED", warning.
My daughter, a student, created a negative ($.88) or (88 cents) in her checking account, which is linked to the House account. My wife saw the negative balance on the account, and made a transfer of $50.88 "CASH" to the account from the house account. The website responded with an adjusted "Available Balance" and "Current Balance" of $50.00.
However, the robbers at Key Bank had a whole different plan. Since the transfer of $50.88 was made on Friday after the bank closes on Eastern Time, the credit for the $50.88 was not going to be posted until Monday night, 3 days later. My daughter saw that she had $50.00 available to her on her account, but Key Bank hit the overdraft of (88 cent) with a penalty of $36.50, and did so for every purchase my daughter made on Friday. The total was close to $400 in penalties.
Somehow the concept of "CASH" in a bank account, and the transfer of "CASH" to an account has lost its meaning.....The "CASH" we thought we had, was "ADJUSTED" by the bank by $400 in penalties.
I am closing my accounts with KEY BANK, and so should all of you. I will keep my cash, and this way, if a robber tries to rob me, at least I will get a "warning".
BM
Tacoma, Washington
U.S.A.
My daughter, a student, created a negative ($.88) or (88 cents) in her checking account, which is linked to the House account. My wife saw the negative balance on the account, and made a transfer of $50.88 "CASH" to the account from the house account. The website responded with an adjusted "Available Balance" and "Current Balance" of $50.00.
However, the robbers at Key Bank had a whole different plan. Since the transfer of $50.88 was made on Friday after the bank closes on Eastern Time, the credit for the $50.88 was not going to be posted until Monday night, 3 days later. My daughter saw that she had $50.00 available to her on her account, but Key Bank hit the overdraft of (88 cent) with a penalty of $36.50, and did so for every purchase my daughter made on Friday. The total was close to $400 in penalties.
Somehow the concept of "CASH" in a bank account, and the transfer of "CASH" to an account has lost its meaning.....The "CASH" we thought we had, was "ADJUSTED" by the bank by $400 in penalties.
I am closing my accounts with KEY BANK, and so should all of you. I will keep my cash, and this way, if a robber tries to rob me, at least I will get a "warning".
BM
Tacoma, Washington
U.S.A.
3 Updates & Rebuttals
John
Califon,New Jersey,
U.S.A.
Yeah
#2Consumer Comment
Tue, July 01, 2008
They're a second rate bank because you can't make your payments. Riiiiiight.
Todd
Bethel Park,Pennsylvania,
U.S.A.
key bank is a 2nd rate bank
#3Consumer Comment
Tue, July 01, 2008
Lets first start by saying that banks are in the bussniess to make money. but key bank is like a 2nd rate bank. they start calling 5 days after your bill is due. but when they call its not by a person its just to tell you to call them the next day. then they call again and again. So if they start calling on friday, you could get 50 calls by monday when you can call and talk to someone. They are like these scum feeding collection companies. I then called them on monday when it was the first time that i could get a real person and they said that they never called me and that it must have been a mistake. I am paid up till 2110 on my loan and will pay it off my the end of this year. They lie to you on the phone and have even told my kid why they were calling. I would NEVER use Key Bank again. They were rated a D- in the rating of banks.
Nancy
Steilacoom,Washington,
U.S.A.
here is what happened
#4UPDATE EX-employee responds
Mon, May 26, 2008
I used to work in teh procesing center for Key Bank and my daughter still works there, she now does all the corrections. I showed her your report and this is what she told me. FYI the cut off times are NOT tied to Eastern time. The deadline is midnight our time. What she said happened is that when your daughter incurred that 88 cent overdraft, that generated a $36.50 fee. The %0.00 you deposited into the account WAS posted that night, however the NSF fee was not psoted until Monday. So when your daughter thought she had $50.00 she in reality only had 13.50 in the account (50.00-36.50). Now this is ME talking. you daughter msut ahve gone on some spending spree to generate that much in NSF fees. You need to teach her how to properly use a checking account and to use a check book register. Another thing would be to take away her debit card and make her jsut use checks or cash. Make a policy that if something costs less than say $5.00 or $10.00 sthat she should ahve to pay cash. You can switch banks, but theya re all the same and if you do not have financial responsibility, it will happen again. If your daughter is math challenged, buy her a calculator.
