- Report: #482057
Complaint Review: King Karl Klement Ford - DecaturInternet Texas
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Author Not Confirmed
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King Karl Klement Ford
www.klementford.com DecaturInternet, 76234 Texas, United States of America
Phone:
9406271101
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King Karl Klement Ford Klement Ford Ford Dealer Rip-off Chico, Texas
I took my 2004 F350 diesel truck to Karl Klements Ford they told me what was wrong with truck and said they had fixed(oil pump, cooling fan) I picked up truck paid $3,200.29 left in truck about 2 miles and turned around when noticed no blinkers or brake lights. Picked up and paid $55.00 for repairs lights worked fine when took truck in. I drove truck about 40 miles and truck stopped. I had towed to ASE ceritified and they told me that truck had been misdiagonsed by Ford shop and bolts not put back in fan and wires cut. They fixed for $1,700.00 and truck operates fine. I called Karl Klements ford told them I was on interstate when truck stoped and almost caused wreck, and I would like for them to contact other shop and pay for the other shop bill. I did not ask for the $3,200.29 back from them only the $1,700.00 it cost to fix truck and they refused to pay any amount
1 Updates & Rebuttals
Karl Klement
Decatur,Texas,
USA
Ron in Chico, Texas
#2
Wed, August 19, 2009
On May 18th, 2009, Mr. Ron Blocker brought his 2004 Ford F350 1FTWX32P24EB47320 (mileage 137,101) to our service department with engine concerns. Repairs were made with Mr. Blockers approval for a total of $3,200.29.
On June 16th, 2009, we received an email from Mr. Blocker stating that he would never do business with Karl Klement Ford again. The general manager tried to phone Mr. Blocker at 1:40 pm and again at 5:22 pm on June 16th, 2009; both times, we left voicemails and received no response.
On June 24th, 2009, we attempted to contact the customer again. When we spoke with him, we offered to come pick up the vehicle at no additional charge so that we could diagnose the problem. Mr. Blocker informed us that he did not want us to work on the vehicle again. The repairs made at our dealership are covered 12 months or 12,000 miles. After reviewing the invoice from Superior Auto Repair, where the repairs were made, we see that the mileage was then 137308 having been driven 207 miles.
The bottom line is when we were notified of a problem, the general manager of Karl Klement Ford tried to contact Mr. Blocker on 3 different occasions. When the general manager finally spoke with Mr. Blocker, he offered to go and get the vehicle at no charge 30 miles away to see what the problem was. Mr. Blocker declined our offer. After review of the repair order from the other repair shop, we discovered that the shop replaced the same part that Karl Klement Ford replaced only 207 miles before. The repair performed at Karl Klement Ford would have been no charge under the Ford 12 month 12,000 mile warranty had we had the opportunity to do so. The Better Business Bureau ruled in our favor.
