- Report: #594544
Complaint Review: Kirby Vacuum and Ultimate Technologies - Kingsport Tennessee
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Author Confirmed
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Kirby Vacuum and Ultimate Technologies
Kingsport, Tennessee, United States of America
Phone:
423-245-1156
Web:
UltimateTechnologies
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Kirby Vacuum and Ultimate Technologies Lies, changes in prices, will not refund down payment Kingsport, Tennessee
About 10 or 12 years ago, I purchased an Ultimate G. I could not twist the levers and knobs to change the system from one program to another. It is supposed to switch easily from vacuum to rug cleaner, to hand vacuum. I then dealt with Dworkin of Kingsport, TN. When he would not take the machine back, I phone the Kirby company and was told that they had nothing to do with the retailers.
Ultimate Technologies came by a couple of weeks ago trying to sell me the new model. Because it was so much lighter, I decided to try it. Then before the guys left, I told them that I had changed my mind, that I still would have the same problem changing out from one system to another. They assured me that everything would be better. Since they had been there more than 4 hours and it was way past my bedtime, and my husband who has cancer, needed me to help him into bed and cover him up, I just let them go and take my machine. I noticed before signing the contract that the price was more than he had quoted, but assumed that it included the interest. When I looked at the contract the next day, I saw that he had changed the price from what he quoted me. When I could not reach anyone at the office, I wrote them a letter saying that I did not want the machine. The day they received my letter they came and picked up the new machine, but did not return mine, nor my down payment. I need my vacuum cleaner and my money back!
KIRBY IS A RIP-OFF NO MATTER WHAT SALESMEN IS PUSHING IT !!!!
This is a similar nightmare to the last one. If Kirby people come by again, I will use my pepper spray on them!!
Ultimate Technologies came by a couple of weeks ago trying to sell me the new model. Because it was so much lighter, I decided to try it. Then before the guys left, I told them that I had changed my mind, that I still would have the same problem changing out from one system to another. They assured me that everything would be better. Since they had been there more than 4 hours and it was way past my bedtime, and my husband who has cancer, needed me to help him into bed and cover him up, I just let them go and take my machine. I noticed before signing the contract that the price was more than he had quoted, but assumed that it included the interest. When I looked at the contract the next day, I saw that he had changed the price from what he quoted me. When I could not reach anyone at the office, I wrote them a letter saying that I did not want the machine. The day they received my letter they came and picked up the new machine, but did not return mine, nor my down payment. I need my vacuum cleaner and my money back!
KIRBY IS A RIP-OFF NO MATTER WHAT SALESMEN IS PUSHING IT !!!!
This is a similar nightmare to the last one. If Kirby people come by again, I will use my pepper spray on them!!
1 Updates & Rebuttals
Becca G Ultimate Tech Employee
United States of AmericaRip-off????
#2UPDATE Employee
Fri, June 04, 2010
Mam, I understand your frustration.... but blame should not be place solely on the company itself but the individual who decieved you. These people are individual sales reps... contracted. Once they are released from the office out into the field... They are given full responsibility for there actions. But let's just think for a moment here... I understand and am fully aware that you were busy at the moment with your husband whom I hope is doing well and is in remission. I can't imagine having someone so close go through something so horrible. But if anything this should be a lesson..... ALWAYS BEFORE SIGNING ANYTHING.. READ THE CONTRACT!!!! Make sure you fully understand that when you finance... the starting quote is going to look higher because of your taxes... then there is interest on top of that. So i'm sure if you had just asked him he would have explained it to you. We are trained to answer any questions you may have and explain the contract with you. Now as far as the old vacuum... if it was so hard in the first place why would you want it back??? The newer model I promise you is crazy lighter and easier to use. If you had just asked them in the first place you would have recieved the same answer.... I again apologize for any confusion or misunderstanding...
