- Report: #86235
Complaint Review: Kirby Vacuum - Cleveland Ohio
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Kirby Vacuum
1920 West 114th Street Cleveland, 44102 Ohio, U.S.A.
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Kirby Vacuum ripoff Cleveland Ohio
My incident began with an attractive young lady at my door giving me a sample of tide detergent.She began pleading to let her vacuum my carpet because thats how she earned money for college by giving demos of the Kirby vacuum and it would only take 10 to 15 minutes, she even said she would wash my dishes!
I felt sorry for her so I said ok, (after all whats 15 minutes). I turned around and with a blink of an eye 2 more Kirby people appeared they unloaded a massive vacuum cleaner with so many parts it looked like it going to take forever. I turned around and poof the 2 other sales people left leaving behind 1 of their own. I got very suspicious so i got his license, 25minpassed and tired of sales person so I asked him to leave he said hecouldn't leave because they left him and he needed to to the entire demo to get paid. This was unacceptable to me so I asked again politely but he still refused,that was it! I started packing things for him ultimately throwing everything out including him by force. He knocked back saying he needed the tide back! This is a scam they care about anything except selling you a $2000 vacuum
Roland
Houston, Texas
U.S.A.
I felt sorry for her so I said ok, (after all whats 15 minutes). I turned around and with a blink of an eye 2 more Kirby people appeared they unloaded a massive vacuum cleaner with so many parts it looked like it going to take forever. I turned around and poof the 2 other sales people left leaving behind 1 of their own. I got very suspicious so i got his license, 25minpassed and tired of sales person so I asked him to leave he said hecouldn't leave because they left him and he needed to to the entire demo to get paid. This was unacceptable to me so I asked again politely but he still refused,that was it! I started packing things for him ultimately throwing everything out including him by force. He knocked back saying he needed the tide back! This is a scam they care about anything except selling you a $2000 vacuum
Roland
Houston, Texas
U.S.A.
1 Updates & Rebuttals
Patrick
Longmont,Colorado,
U.S.A.
There is good and bad in every business.
#2UPDATE Employee
Wed, April 07, 2004
As with all companies in the world, there are going to be good and bad salespeople/reps, etc. The Kirby Company is a solid reputable company that has been building a solid American made product for 90 years, while many other companies have opted to send their product over to China to me made both cheaper for them and the customer (all plastic). All of their distributors and sales people (called dealers) are independent contractors/business people. Thus making it immposible to police everyone. There is very high turn-over and in this day and age it is hard to find people of integrity. There are also very good people in the Kirby business. I have been in and out of Kirby for almost 20 years. I occasionaly see customers that I sold 10-20 years ago and they still have their Kirby and are very happy with it. I've never had a customer tell me it was a rip off. I owe this to the fact that I treat people the way I would want to be treated. People don't make a product a rip off, the lack of quality, reliability and performance make a product a ripoff.
