- Report: #835876
Complaint Review: Kirby Vacuum - Internet
Reported By:
Jeff -
Henniker, New Hampshire, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Kirby Vacuum
Internet, United States of America
Phone:
Web:
kirby.com
Categories:
Business Rating:
(0)
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Kirby Vacuum Sales girl told me it had a lifetime warrenty on parts. Internet
There is supposed to be a lifetime warranty on parts. I paid $1,200 for a vacuum- stupid me- with the understanding I would never have to pay for parts. I would only have to pay for labor. They were going to charge me $53 for a fan that I can get for $14 delivered to my house. They said the traveling sales girl lied to me when she sold me the vacuum.
1 Updates & Rebuttals
John Conway
Wichita Falls,Texas,
USA
There is no lifetime warranty on a kriby
#2UPDATE EX-employee responds
Mon, July 17, 2017
There is no lifetime warranty on a kirby and never has been. Read your warranty information. It's amazing that people sometimes hear what they want to hear instead of what is actually said. It is currently three years (Kirby.com) and was two years when I sold them. Warranty covers manufactured defects. When I sold them (and I assume there still is but don't know for sure) there was a lifetime REBUILD AGREEMENT which stated that Kirby would rebuild a machine o he speciifcations that it had when it was new. There was also a fire rebuild warranty in case it was destroyed in a fire.
