- Report: #1333573
Complaint Review: Kirby Vacuum - Nationwide
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Author Not Confirmed
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Kirby Vacuum
Nationwide, USA
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Kirby Vacuum Rude, pushy, and long list of lies. Ann Arbor Michigan
I was sitting at home, with my front door open when a young guy showed up outside my door and just started talking to me. He gave me a bottle of Tide and asked if I was willing to take a survey, it would only take a few minutes. I agreed and he said he'd be right back. Next thing I know, this other kid is bringing a large box up to my door and asking to come in. I had laundry all over my living room do I told him I would rather do this outside. After 5 minutes of back and forth, I just gave in. He comes in and starts his demo. I'm thinking this is gonna be an hour long at most so I just let it happen. He starts up by constantly telling me to keep an open mind. After hours, no exaggeration, of this demo and lots of hand shaking and saying welcome to the Kirby family and complimenting my intelligence, it's finally over. I tell him I don't have the money to purchase at the moment and I can't take on a monthly bill. He pretty much tells me I'm lying to him. His manager comes in and is working the price down with every no I give him. They then try to guilt me, saying no price is too high for a clean home for my kids and I repeat over and over that I'm not interested. The guy very slowly packs up his stuff while him and his manager keep making guilting and rude comments about my family and giving us dirty looks. They are relentless. I went online and researched and realized this was a huge scam. I finally got them out of my house and now I'm actually scared to ever open my door.
3 Updates & Rebuttals
No.
#2Author of original report
Wed, November 02, 2016
Hell would freeze over before I would ever put myself in a position to deal with this company again.
Kirby-Customer Relations
Cleveland,Ohio,
USA
The Kirby Company
#3REBUTTAL Owner of company
Wed, November 02, 2016
Hello Brenna, We were disheartened to read your post about individuals who may or may not be affiliated with an independently owned and operated distributorships of Kirby products. Even though these distributorships are independent owned and operated, The Kirby Company still takes matters involving them seriously. If you could PM us with your contact information or if you could call our Consumer Relations Department at 1-800-494-8586, a representative would be more than happy to discuss and investigate your concerns. Than you so much.
Kirby-Customer Relations
Cleveland,Ohio,
USA
The Kirby Company
#4REBUTTAL Owner of company
Tue, November 01, 2016
Hello Brenna,
We were disheartened to read your post about individuals who may or may not be affiliated with an independently owned and operated distributorship of Kirby products. Even though these distributorships are independently owned and operated, The Kirby Company still takes matters involving them seriously. If you could PM us with your contact information or if you could call our Consumer Relations Department at 1-800-494-8586, a representative would be more than happy to discuss and investigate your concerns. Thank you so much.
