- Report: #1444187
Complaint Review: Kiwi.com - Internet
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Author Confirmed
Why?
Kiwi.com
Internet, United States
Web:
Kiwi.com
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Kiwi.com Kiwi.com is a 100% scam Internet
Booked a Mediterranean cruise for our honeymoon. Used kiwi.com for flights. The first leg of the flight (United) was cancelled for weather reasons, thus making it impossible to make the connecting flight (Norwegian) to Barcelona. Spent over an hour on hold, then spoke with some guy who denied that their "guarantee” (that I read to him from their itinerary) was applicable, but eventually he admitted that it was their responsibility to correct the problem. He would put me on hold for 15 minutes at a time "to consult with his travel team”, but every time he returned he would suggest finding another flight that wouldn’t arrive until hours after the connecting flight departed.
He was either mentally deficient or just trolling me. We had to find another flight to the other side of the planet on our own, costing thousands of dollars, hours of high stress, and many tears from my wife. He couldn’t have cared less that our two week honeymoon cruise was falling apart at the last second. I will file for a refund, but this dolt made it clear that such a request will go nowhere. I recorded some of his ridiculous weaseling, and would love to take part in a class action suit against this sham of a company. I think it’s just a guy with a computer, sitting in his apartment taking peoples’ money. Also, shame on United and Norwegian for being of zero assistance in this nightmare scenario.
