Complaint Review: KLEARGEAR.com - Grandville Michigan

The company is threatening me with a 50.00 chargeback dispute and 500.00 fee and reporting to collection for something that was paid for.

I ordered the item on Nov 27 for 24.82 using my debit Visa card- I did not receive a confirmation which their website stated I would get in 3 days.I Wrote to customer care regarding order status and never received a response.I Contacted my bank on Dec 11 and disputed the charge-I received email from Kleargear on Dec 19th from Michael at customer care after my bank contacted stating they will ship my item.I finally Received the item on Dec 20. I did not want to keep the item at that point because it was a gift and I received it too late. Due to the high return shipping charge I decided that I would keep it.I called my bank to let them know I received the item. The bank then charged me for the item. I received an email telling me that I will be charged an additional 50.00 due to the dispute filed with my bank and that my dispute violated their sales contract.  The stated that if I dispute this chargeback fee they will report me to a collection agency and I will be charged an additional 500.00.They stated this would be done even if I cancel my dispute with my bank.  I called my bank to let them know and they told me this was an illegal practice and is against federal guidelines. When informing KlearGear- I received another threat stating that the information from my bank is incorrect and Visa nor the BBB has any bearing on this and that the fee is contractually permitted.  They stated that if they do not receive my 50.00 that they will report me to the credit agencies.  I have paid for the item I received and the commuinication from KlearGear was not followed as per their website statements. I find it very frustrating that now I hear from them everyday.   



Received this threatening letter and I am continiously harrassed with more emails.


Due to a recent dispute filed with your credit card bank in connection with your Order #29296 on 11-Sep-2012, you now owe an additional $50.00 per our Chargeback/Dispute Policy that you agreed to at the time of your purchase (available here: http://www.kleargear.com/help.html).&nbsp; If you do not pay this fee within 30 days of the date of this notice, your delinquent account will be forwarded to our collections firm, credit bureaus TransUnion, Experian, and Equifax, and you will owe an additional $500.00 Collections Fee per our binding sales contract.<br><br>To pay this fee, please fax a copy of both sides of your credit card to our Legal Department at&nbsp; (210) 745-4210&nbsp; and reference your Order #29296.&nbsp; Alternatively, you may send a check to us at the address below.<br><br>We regret that we must charge this dispute fee, however your dispute violated our sales contract and was premature and without merit.&nbsp; Once again, please be aware that should you dispute your chargeback fee or later cancel a check payment you will incur additional chargeback and collection fees.<br><br>A copy of this message is being provided to your credit card bank in connection with this dispute and the related chargeback dispute fee.&nbsp; Whether or not you cancel your dispute with your credit card bank, this dispute fee is not refundable.<br><br>Please be advised that you will not receive another notice regarding this debt before your account is forwarded to our collections agency.<br><br>Regards,<br>Stephen Gutman<br>Legal Department<br>KlearGear.com, Inc.